Maxima Consulting Inc. is hiring a ServiceNow Support Administrator to own the day-to-day health, configuration, and continuous improvement of our ServiceNow platform. This role is responsible for keeping the platform performant, secure, and aligned to best practices, while championing the roadmap for workflow automation and digital-service excellence.

What You'll Do

Administer and maintain the ServiceNow platform, monitoring all instances performance, logs, integrations, and licensing.
Execute patches and bi-annual upgrades with a zero-defect mindset.
Provide day-to-day administration and user support within the ServiceNow platform.
Own platform configuration, implementation, and ongoing maintenance (role-based access, business rules, Flow Designer workflows, ACLs, notifications, integrations, scripts, and automation).
Maintain role-based access controls and data integrity; support audits and ensure alignment with company policies and applicable security standards.
Log and manage ServiceNow support cases, evaluate Store apps, and stay current with the ServiceNow Release Preview Program.
Serve as the subject-matter expert for both out-of-the-box and custom ServiceNow applications, guiding business stakeholders on best-practice solution design.
Curate a backlog of enterprise-ready enhancement ideas in partnership with Digital Analysts and Product Managers; size effort, impact, and ROI for committee review.
Enforce coding standards, naming conventions, and automated testing; establish peer-review and promotion workflows.
Integrate ServiceNow with external service providers to drive operational efficiency and real-time data exchange.
Configure and customize ServiceNow modules to meet business requirements.
Create, maintain, and adhere to documentation for ServiceNow processes, configurations, and SOPs.
Collaborate with other Technology teams to integrate ServiceNow with other systems and applications.
Troubleshoot functional system problems reported by end users and provide answers and solutions.
Support and enhance a wide range of ServiceNow modules including ITSM, CSM, HRSD, and CMDB.
Participate in the design, deployment, and continuous improvement of ServiceNow workflows and solutions.
Coordinate with third-party vendors as needed and support project planning documentation.

What We're Looking For

5+ years of hands-on ServiceNow experience in administration or development across multiple modules.
Broad exposure to multiple ServiceNow modules.
Proficiency in customizing and configuring ServiceNow modules.
Strong grasp of ITIL best practices; proven ability to customize, integrate, and govern ServiceNow in medium-to-large enterprises.
Ability to apply analytical skills in the development and review of business cases for technology requests.
Excellent written, verbal, and interpersonal communication skills.
Demonstrated priority and time management skills.
Ability to work independently and take initiative without constant oversight.
Clear communicator who can ask the right questions and offer recommendations.
Critical thinker with a solution-focused approach.
Excellent relationship building skills.
Experience with system integrations and cross-functional collaboration.
Strong knowledge of ITIL processes and best practices.
Experience creating architecture and process flow diagrams and documentation.
Fluent in Polish and English.