About the Role
This role involves working closely with clients to understand business requirements, translating them into technical configurations, and guiding CRM implementations on the ServiceNow platform.
Responsibilities
- Collaborate with clients to identify business needs and objectives
- Translate customer requirements into effective CRM system designs
- Configure and customize the ServiceNow platform to meet client specifications
- Lead technical aspects of CRM solution deployments
- Support integration of CRM with other enterprise systems
- Provide expertise during testing and quality assurance phases
- Document system configurations and solution approaches
- Assist in defining workflows and automation rules
- Troubleshoot issues during implementation and post-deployment
- Deliver training and knowledge transfer to client teams
- Participate in project planning and timeline estimation
- Work alongside developers and business analysts
- Ensure solutions comply with best practices and platform standards
- Conduct system demonstrations and walkthroughs
- Gather feedback and refine solutions accordingly
- Maintain awareness of new platform features and updates
- Support data migration activities
- Assist in defining user roles and access controls
- Contribute to proposal and statement of work development
- Engage in discovery workshops with stakeholders
- Promote adoption of CRM capabilities across departments
- Evaluate performance and scalability of deployed solutions
- Support change management processes
- Collaborate on continuous improvement initiatives
- Ensure alignment between technical design and business outcomes
Compensation
Competitive salary and benefits package commensurate with experience
Work Arrangement
Hybrid work model with flexibility based on location and project needs
Team
Part of a global consulting team focused on CRM and digital transformation
Why This Role Matters
This position plays a key role in helping organizations transform their customer service operations through intelligent automation and integrated CRM solutions.
What You’ll Do
- Design and deploy CRM workflows tailored to client needs
- Act as a trusted advisor during digital transformation initiatives
- Ensure seamless adoption of new capabilities
