NTT DATA Business Solutions North America is seeking a Senior ServiceNow Solution Architect to lead the architectural design and execution of ServiceNow solutions. In this role, you will translate high-level designs into detailed, actionable plans and guide development teams through scalable, secure, and user-centric implementations across UX, AI, GRC, and CMDB domains.
What You'll Do
- Own end-to-end solution design for ServiceNow initiatives—from business requirements to production rollout.
- Convert High-Level Designs (HLDs) into detailed, executable Low-Level Designs (LLDs) for development teams.
- Lead technical design workshops, requirement clarification, and architecture reviews with business and IT stakeholders.
- Provide architectural guidance during development, testing, and deployment.
- Ensure alignment with ServiceNow best practices, platform standards, and enterprise architecture.
- Drive UX-led design thinking to improve adoption and user experience.
- Design and govern solutions across AI, GRC, and CMDB modules.
- Mentor developers and reviewers on design quality, scalability, and performance.
- Act as the technical single point of contact for architecture-related decisions and escalations.
What We're Looking For
- 9–12 years of overall IT experience with 5+ years on ServiceNow.
- Proven experience as a ServiceNow Solution Architect or Lead Architect.
- Strong expertise in converting HLDs into LLDs and guiding execution.
- Hands-on experience with CMDB & CSDM, CI classes, relationships, discovery & service mapping.
- Hands-on experience with UX/UI Framework, Service Portal, Next Experience, UI Builder.
- Hands-on experience with ServiceNow AI capabilities (Virtual Agent, Predictive Intelligence, GenAI features).
- Hands-on experience with GRC modules (Risk, Compliance, Policy, Controls).
- Strong understanding of data models, integrations, workflows, and scripting.
- Experience leading end-to-end ServiceNow implementations.
- Ability to work closely with developers, QA, product owners, and business users.
- Strong documentation skills for design artefacts, architecture diagrams, and decision logs.
- Strong stakeholder communication and influencing skills.
- Ability to challenge requirements constructively and propose optimal solutions.
- Mentoring mindset—able to uplift developer capability.
- Structured thinking with attention to detail and an ownership mindset with a design-to-delivery orientation.
Nice to Have
- Experience with SecOps, ITSM, ESM, CSM modules.
- Exposure to AI strategy, automation frameworks, and GenAI use cases in ServiceNow.
- ServiceNow Certified Technical Architect (CTA) or Certified Implementation Specialist.
- Experience working in large enterprise or global delivery models.
- Familiarity with Agile / SAFe delivery models.
- Knowledge of integration patterns (REST, MID Server, external systems).
Technical Stack
- ServiceNow, CMDB, CSDM
- UX/UI Framework, Service Portal, Next Experience, UI Builder
- Virtual Agent, Predictive Intelligence, GenAI
- GRC
- REST, MID Server
