Role Overview
As a ServiceNow Solution Architect, you will take ownership of the platform’s end-to-end technical direction across both internal enterprise systems and external customer-facing instances. Your work will ensure architectural integrity, operational efficiency, and long-term scalability of ServiceNow implementations.
Key Responsibilities
- Define and govern the overall architecture of ServiceNow environments, covering design, deployment, and lifecycle management for both internal and external stakeholders.
- Lead the development and maintenance of the CMDB strategy, including data modeling, service mapping, integration frameworks, and configuration governance to support accurate, compliant, and reliable operations.
- Drive DevOps excellence by overseeing CI/CD pipelines, automated deployment processes, version control, and development standards across teams.
- Assess incoming feature requests and enhancements, ensuring alignment with enterprise architecture principles, security policies, and platform evolution goals.
- Provide technical leadership across core modules such as ITSM, ITOM, ITAM, SecOps, CSM, and custom-built applications.
- Design reusable, scalable frameworks to onboard new applications, teams, and external partners onto the platform efficiently.
- Collaborate with IT, security, business units, and platform operations to deliver seamless integrations, automated workflows, and resilient service delivery.
- Monitor and optimize system performance, availability, and reliability for all ServiceNow instances.
- Establish coding standards, conduct technical design reviews, and guide developers on architectural best practices and platform patterns.
- Lead platform modernization initiatives, including upgrades, patching strategies, health assessments, and technical debt reduction.
- Serve as a trusted advisor to leadership, translating business requirements into future-ready technical solutions.
- Coordinate with external vendors and partners to ensure design consistency, delivery quality, and readiness for future expansion.
- Support team development through mentoring, capability building, and the promotion of strong documentation and knowledge-sharing practices.
Qualifications
Candidates must hold a Bachelor of Technology or equivalent degree and bring hands-on experience in ServiceNow application development and platform support.
Technology Environment
ServiceNow platform, CMDB, ITSM, ITOM, ITAM, SecOps, CSM, CI/CD pipelines, DevOps practices.
Work Environment
This role operates in a hybrid model and is available in Bengaluru and Pune. The organization fosters a collaborative, diverse, and inclusive culture that supports innovation and professional growth.
Why This Matters
You’ll contribute to a forward-thinking organization shaping the future of mobility through advanced digital platforms. With access to global projects, cutting-edge tools, and continuous learning resources, this role offers the opportunity to grow alongside transformative technologies.
