At Mercedes-Benz Group AG, we are shaping the future of mobility. We are looking for a ServiceNow Solution Architect to lead the end-to-end architecture, design, and governance of our global ServiceNow platform, spanning both Customer Instances for dealers and partners, and Enterprise Instances for internal business units.
What You'll Do
- Lead the end-to-end architecture, design, and governance of the ServiceNow platform across Customer and Enterprise Instances.
- Own the CMDB strategy, data models, service mapping, integrations, and configuration governance.
- Drive technical leadership for all DevOps activities, including CI/CD pipelines, automated deployments, and development standards.
- Evaluate and steer new demands and enhancement requests, ensuring alignment with enterprise architecture and security policies.
- Provide architectural oversight for modules such as ITSM, ITOM, ITAM, SecOps, CSM, and custom applications.
- Lead solution design for onboarding new applications, teams, and customers onto the ServiceNow platform.
- Collaborate with cross-functional teams (IT, Security, Business, Platform Operations) to deliver robust workflows, integrations, and automations.
- Ensure performance, availability, and reliability of all ServiceNow instances.
- Define coding standards, review technical designs, and guide development teams on best practices.
- Drive continuous improvement of the platform including upgrades, patching, health checks, and technical debt reduction.
- Act as the primary technical advisor to leadership, translating business needs into scalable architecture solutions.
- Partner with vendors/partners to align on design standards, delivery quality, and future expansion needs.
- Mentor internal teams, build capability, and ensure strong knowledge management and documentation discipline.
What We're Looking For
- B Tech/BE degree.
- Proven experience in ServiceNow Application Development & platform support.
Technical Stack
- ServiceNow
- CMDB
- ITSM
- ITOM
- ITAM
- SecOps
- CSM
Team & Environment
You will collaborate with cross-functional teams including IT, Security, Business, and Platform Operations in a purpose-driven, collaborative, diverse, and inclusive environment.
Benefits & Compensation
- Be part of a purpose-driven organization that is shaping the future of mobility.
- Work on global projects.
- Thrive in a collaborative, diverse, and inclusive environment.
- Access world-class infrastructure and continuous learning opportunities.
Work Mode
This role is based local-country in our offices in Bengaluru or Pune.
At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability.
