ServiceNow is hiring a Senior Staff Technical Program Manager to guide a cutting-edge AI-enablement and tooling program for our Experience team. In this role, you will serve as a critical integrator to bring AI strategy to life, navigating a rapid shift toward an AI-native future.
What You'll Do
- Oversee execution of a highly complex and cross-functional AI-enablement and tooling program.
- Collaborate with senior stakeholders across various functions to integrate AI into design, research, writing, and operational workflows.
- Operate independently to define end-to-end plans, engage executives, map PDLC and ops workflows, define business/product requirements, partner with engineering to build solutions, and establish success metrics.
- Synthesize complex technical, organizational, and business challenges into clear strategies, scalable solutions, and actionable plans.
- Identify connections and reconcile potential conflicts between various programs, AI features/tools/solutions, and initiatives.
- Implement scalable processes and governance that balance rapid innovation with responsible AI use.
- Promote organizational change by supporting stakeholders in modeling AI-native behaviors and accelerating adoption across their teams.
- Ensure transparency and cross-functional stakeholder alignment through clear communication of program status, risks, tradeoffs, and resourcing choices.
What We're Looking For
- 10+ years overseeing complex programs in fast-paced, high-scale technology companies.
- Experience collaborating across UX design, UX research, content, product, ops, and engineering teams.
- Proven ability to build thriving high-trust environments, bring rigor and systems thinking to ambiguity, and operate with a bias for aligned execution.
- Structured, detail-oriented, and rigorous in ensuring quality, accountability, and durable delivery.
- Experience integrating AI into workflows, processes, or decision-making.
- Ability to navigate complex conversations that solve critical business and technical problems.
- Proven record of success coordinating highly cross-functional technical programs that deliver measurable impact.
- Empathetic communicator and collaborator who influences across technical, business, and executive audiences.
Nice to Have
- Familiarity with data analysis tools (SQL, Python, or similar) for querying data and building dashboards.
Team & Environment
You will be supporting the Experience team, which includes UX designers, UX researchers, technical writers, and product experience strategy & operations.
Benefits & Compensation
- Health plans, including flexible spending accounts.
- 401(k) Plan with company match.
- ESPP.
- Matching donations.
- Flexible time away plan.
- Family leave programs.
- Compensation: $168,900 - $295,600 + equity.
Work Mode
This is a hybrid role open to candidates located in AMS - North America and Canada.
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.
