About the Role
Lead the strategic development and deployment of artificial intelligence architectures to enhance service delivery efficiency and scalability across global customer implementations.
Responsibilities
- Define long-term AI vision and technical roadmap aligned with enterprise service delivery goals
- Architect scalable, secure, and maintainable AI systems for automation and intelligent workflows
- Collaborate with engineering, product, and data science teams to integrate AI solutions
- Evaluate emerging AI technologies and frameworks for applicability and impact
- Guide technical direction for AI model development, deployment, and lifecycle management
- Establish best practices for AI ethics, governance, and responsible innovation
- Mentor senior engineering staff and influence cross-functional technical leaders
- Lead proof-of-concept initiatives for next-generation AI capabilities
- Ensure alignment of AI strategy with platform architecture and product roadmaps
- Drive adoption of AI patterns across delivery teams through enablement and tooling
- Oversee technical validation of AI solutions in complex enterprise environments
- Champion reliability, performance, and observability in AI-powered services
- Advocate for customer-centric design in AI feature development
- Contribute to intellectual property through patents and technical publications
- Represent the organization in external AI forums and industry events
- Promote reusability and standardization of AI components across domains
- Analyze operational data to identify opportunities for AI-driven optimization
- Ensure compliance with data privacy and regulatory requirements in AI systems
- Foster collaboration between research and production engineering teams
- Evaluate third-party AI tools and platforms for integration potential
- Lead incident resolution for high-severity AI system issues
- Drive continuous improvement in model accuracy and inference efficiency
- Support go-to-market strategies for AI-enhanced offerings
- Work closely with security teams to audit AI model integrity
- Balance innovation velocity with technical debt management
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexibility based on role and location
Team
Part of the Delivery Acceleration organization focused on scaling AI-driven solutions
Why This Role Matters
- This position plays a pivotal role in shaping the future of AI within enterprise service delivery, directly influencing how organizations automate and optimize operations through intelligent systems.
- You will bridge cutting-edge research with practical implementation, ensuring scalable and responsible AI adoption across global platforms.
What We Offer
- Opportunity to lead transformative AI initiatives at scale
- Access to advanced research and development resources
- Collaborative environment with global technical experts
- Support for continuous learning and professional growth
- Inclusive culture that values diverse perspectives
Available for eligible candidates
