ServiceNow is hiring a ServiceNow Senior Principal AI Architect, Delivery Acceleration ...

Senior Principal AI Architect, Delivery Acceleration Full-time Employee Type: Regular Region: AMS - North America and Canada Work Persona: Flexible or Remote Company Description In 2004, a visionary engineer imagined transforming workplace technology. Today, our organization stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. This is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. What you get to do in this role: The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for our customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As an AI-Native Senior Principal AI Architect, Delivery Acceleration, you will work with the product, implementation experts, both internal and external, to design, productize, and pilot agentic & generative AI‑first setup and implementation experiences, driving down the time it takes to deliver implementation programs and projects. You'll drive early pilots across core product families, partner tightly with Platform and Product BU product management and engineering, and collaborate with strategic partners and early adopters. Your North Star: dramatically compress (SDLC) solution delivery lifecycle leading to lower time‑to‑first-meaningful‑use, accelerate product adoption, and deliver a consistently excellent, AI‑enabled implementation journey that reduces deployment friction and improves renewal outcomes. Responsibilities: - Set architectural standards for autonomous implementation agents (patterns, governance, observability, human‑in‑the‑loop) - Validate agent viability across representative customer environments; de‑risk data, guardrails, and performance - Engagement with Platform team and LLM providers to facilitate requirements for Agents - Provide technical advice and guidance to early implementation partners - Collaborate with cross-functional teams to prioritize, design, productize, and pilot AI-first implementation and adoption capabilities - Stay up-to-date with fast-changing industry trends and emerging AI technologies - Contribute to thought leadership and documentation - Design, build, validate, and deploy delivery and implementation‑specific agents - Co‑drive pilots with early adopter customers Qualifications: - 10+ years of solution architecture experience across multiple platforms, workflows, vendor products, and AI - Prior experience developing AI use cases from prototyping to Production - 5+ years of experience in technology advisory or implementation roles focused on AI - Proven track record of driving business growth and customer satisfaction - Exceptional systems thinking and hands-on AI development skills - Excellent communication and interpersonal abilities - Strong analytical and problem-solving skills - Ability to work effectively in fast-paced environments - Familiarity with Agile methodologies - Strong industry connections - Customer-focused mindset - Must be able to travel up to 50% annually Compensation range: $217,500 - $380,700, plus comprehensive benefits package Equal Opportunity Employer committed to creating an accessible and inclusive experience for all candidates.