Hybrid

ServiceNow is hiring a ServiceNow Senior Capacity Engineer | SmartRecruiters

About the Role

This role involves owning capacity management across global infrastructure, driving data-driven decisions, and collaborating with engineering teams to forecast resource needs and optimize system performance.

Responsibilities

  • Lead end-to-end capacity planning for large-scale cloud services
  • Analyze performance metrics to identify capacity constraints
  • Develop forecasting models for infrastructure demand
  • Collaborate with engineering teams to plan resource scaling
  • Monitor system utilization trends across global data centers
  • Identify risks related to capacity shortfalls
  • Create dashboards and reports for capacity insights
  • Work with cross-functional teams to align capacity strategy with business goals
  • Optimize resource allocation to improve efficiency
  • Support incident investigations related to capacity issues
  • Drive automation of capacity monitoring and alerting
  • Evaluate new technologies for capacity scalability
  • Ensure compliance with service level objectives
  • Participate in capacity reviews with technical leadership
  • Improve capacity planning processes through feedback loops
  • Use data analytics to support infrastructure decisions
  • Maintain documentation for capacity models and assumptions
  • Support cloud migration efforts with capacity assessments
  • Advocate for proactive capacity management practices
  • Contribute to disaster recovery planning from a capacity standpoint
  • Assess impact of product changes on infrastructure needs
  • Work within agile development environments
  • Provide capacity guidance during service design phases
  • Ensure observability of system performance metrics
  • Promote cost-effective scaling strategies

Compensation

Competitive salary and performance-based incentives

Work Arrangement

Hybrid work model with flexibility based on location

Team

Part of a global engineering organization focused on service reliability

Why This Role Matters

The Senior Capacity Engineer ensures that systems scale efficiently with business growth, preventing service disruptions and supporting innovation through reliable infrastructure planning.

What You’ll Do

You will build models to predict infrastructure needs, analyze system behavior under load, and guide engineering teams in making scalable design choices.

Available for qualified candidates

Required Skills
Linux SystemsPythonC/C++JavascriptNetworkingIP RoutingMySQLSystem MonitoringCloud InfrastructureAI Integration Linux SystemsPythonC/C++JavascriptNetworkingIP RoutingMySQLSystem MonitoringCloud InfrastructureAI Integration
About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
Category other
Posted 6 months ago