Crossfuze is hiring a ServiceNow Principal Technical Consultant, SOM

Our Principal Technical Consultant delivers strategic direction to clients regarding process modeling and ServiceNow automation while crafting tailored technological solutions. We are seeking candidates with specialized expertise in Sales and Order Management (SOM) ServiceNow implementations. This opportunity is exclusively remote for Canadian-based professionals. Responsibilities include: - Facilitate engagement processes through comprehensive process definition, re-engineering, improvement, and gap analysis during stakeholder workshops - Counsel clients on leveraging ServiceNow for operational process enhancement - Assist customers in developing comprehensive technical documentation and business requirement workbooks - Create detailed user stories with precise acceptance criteria and testing strategies - Provide ongoing mentorship and training for future system administrators - Manage technical project delivery and potentially oversee partner resource development - Demonstrate expertise in ServiceNow platform capabilities and implementation best practices - Champion configuration-focused solutions over unnecessary customizations - Generate high-quality, client-facing technological deliverables - Manage multiple complex initiatives simultaneously - Drive continuous improvement in delivery methodologies - Support sales activities as needed - Mentor Crossfuze Delivery team members - Maintain 75% billable utilization target Requirements: - 5+ years ServiceNow implementation experience - 4+ years proficiency in web technologies and networking - Remote work capability - Complex requirement interpretation skills - Multi-project work management - Comprehensive understanding of ITIL methodologies - Relational database knowledge - Project backlog management expertise - Exceptional communication capabilities - Deep comprehension of SOM principles Mandatory Certifications: - ServiceNow System Administrator Certification - ServiceNow Application Developer Certification - ServiceNow Implementation Specialist across four+ applications Benefits: - Flexible work culture prioritizing quality over timing - Friday afternoon work freedom - Remote work options - Mental health support - Competitive time-off policies - Professional development focus - Family-friendly benefits - Comprehensive healthcare coverage - Wellness initiatives - Calm app subscription Annual Compensation Range: - $150,000-170,000 CAD, considering experience, qualifications, and geographical factors Equal Employment Opportunity: Our organization commits to non-discriminatory employment practices, ensuring fair treatment regardless of personal characteristics, in full legal compliance.