Eleos Health is seeking an experienced ServiceNow Integrated Risk Management (IRM) Developer to support and enhance an enterprise ServiceNow implementation for a federal agency customer. This role involves supporting the current environment while leading the design, configuration, and implementation of ServiceNow IRM capabilities, with a focus on workflow automation, custom development, and scalable governance to meet the agency’s risk and compliance objectives.

What You'll Do

Design, configure, and develop solutions across the ServiceNow platform in alignment with federal requirements and governance standards.
Lead the implementation and enhancement of ServiceNow IRM capabilities, including Policy Management, Compliance Management, and Controls.
Design and implement complex workflow-driven solutions using Flow Designer, including approvals, task orchestration, and exception handling.
Develop and maintain custom applications, business rules, UI policies, client scripts, script includes, ACLs, and integrations as required.
Develop and maintain custom UI components using JavaScript, HTML, and ServiceNow UI frameworks like UI Builder and Service Portal.
Build and enhance advanced IRM process automation for control testing, risk acceptance, issue remediation, and compliance evidence collection.
Support the development and implementation of Performance Analytics dashboards, KPIs, and reporting for risk and compliance visibility.
Work closely with business analysts, architects, project managers, and federal stakeholders to ensure requirements are understood and implemented.
Adhere to established platform governance, change management, security review, and quality assurance processes.
Provide technical input during requirements discussions to drive feasible, secure, and maintainable solutions.
Support documentation efforts, including technical design artifacts, configuration guides, and operational support documentation.
Support later-phase rollout and configuration of IRM functionality, including Policy, Compliance, and Audit Management.

What We're Looking For

5+ years of hands-on ServiceNow development experience in enterprise environments.
Demonstrated experience and strong understanding of implementing and configuring ServiceNow IRM capabilities.
Strong understanding of ServiceNow platform architecture, including tables, CMDB, security model, scripting layers, and update set management.
Strong hands-on scripting and development experience using JavaScript, Script Includes, Business Rules, UI Policies, Client Scripts, GlideRecord, and ServiceNow APIs.
Strong front-end development skills, including experience with HTML and modern ServiceNow UI frameworks.
Experience developing custom ServiceNow functionality adhering to platform standards for reusability, maintainability, and performance.
Demonstrated experience building and troubleshooting complex ServiceNow workflows, including task orchestration, approval routing, and SLAs.
Experience working in Agile or SAFe delivery models, including sprint execution and release planning.
Ability to work effectively in a regulated federal environment with structured governance and compliance requirements.
Strong communication skills and ability to collaborate with both technical and non-technical stakeholders.
Demonstrated experience implementing IRM-related workflows and business processes, with emphasis on policy and compliance management.
Proven ability to design and configure workflow-driven solutions supporting complex governance models and audit traceability.
Experience designing secure IRM configurations, including ACL strategy, role segregation, and data access controls aligned with least privilege.
Experience building custom integrations using IntegrationHub, REST APIs, scripted integrations, and external system orchestration.
Experience configuring and supporting ServiceNow reporting capabilities, including dashboards and operational metrics.
Bachelor’s Degree or equivalent years of experience.
ServiceNow System Administration certifications (CSA).
ServiceNow Certified Application Developer (CAD).
Certified Implementation Specialist in IRM related discipline: Risk and Compliance (RC) or Third Party Risk Management (TPRM).

Nice to Have

Performance Analytics / Platform Analytics experience, including KPI creation and automated data collection for executive-level IRM reporting.
Experience implementing ServiceNow IRM within a federal or highly regulated environment subject to frameworks such as NIST, FISMA, or FedRAMP.