iTech AG Careers is hiring a Senior Technical Consultant to support a federal customer. In this role, you will play a key part in guiding customers through successful ServiceNow implementations across the ITBM suite, combining hands-on platform configuration with strategic technical advisory.
What You'll Do
- Provide technical guidance during workshops and assist in the creation and refinement of stories
- Configure the ServiceNow platform during sprints while sharing knowledge and best practices with Platform Administrators
- Develop and refine user stories in partnership with Product Owners and stakeholders
- Implement and support integrations between ServiceNow and external systems
- Mentor platform administrators and junior consultants in best practices and technical standards
- Ensure solutions adhere to architectural governance, process objectives, and long-term roadmap strategies
What We're Looking For
- 3-5 years of ServiceNow technical experience
- Strong understanding of ITAM processes and project/program methodologies
- Proficiency with ServiceNow scripting, configuration, and integrations
- Strong interpersonal skills with a proven track record of providing excellent customer service
- Excellent writing and communication skills with attention to detail
- Bachelor's degree in a related field or an additional 4 years of related experience
- Pursuant to a government clearance, U.S. citizenship is required
Nice to Have
- ServiceNow certifications (CIS-HAM & CIS-SAM)
- Active Treasury Public Trust clearance
Technical Stack
- ServiceNow, ITBM suite
iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.
