ICF is seeking a ServiceNow Developer to join our Digital Modernization Division. In this associate-level role, you will configure, customize, and implement ServiceNow applications to meet specific business requirements for federal projects.

What You'll Do

Work closely with Solutions Architects and Business Analysts to understand business outcomes and functional requirements.
Collaborate with cross-functional teams to implement ServiceNow solutions aligned with requirements and industry best practices.
Facilitate data migration activities from legacy systems to ServiceNow, ensuring data accuracy and consistency.
Assist architects and senior developers in integrating ServiceNow with other systems and applications.
Create detailed documentation of configurations, customizations, data schemas, and other technical decisions.
Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience.
Support end-user training to ensure smooth adoption of the implemented solution.
Support change management efforts by assisting senior developers, architects, and users during the transition.
Troubleshoot and resolve technical issues related to ServiceNow implementations.
Adhere to security best practices and ensure solutions meet relevant compliance requirements.
Stay updated on the latest ServiceNow features, enhancements, and best practices.
Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination.

What We're Looking For

4 years or more of experience implementing ServiceNow solutions.
ServiceNow Mainline certification with preference for ServiceNow Certified System Administrator.
Must be able to obtain and maintain a Public Trust clearance.
US Citizenship is required.
MUST RESIDE IN the United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.).

Nice to Have

Hands-on experience (>480 hours each) configuring or building 1-3 ServiceNow applications.
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
Familiarity with ITIL processes and IT Service Management (ITSM) principles.
Strong technical skills, including scripting, workflow configuration, and business rule development.
Detail-oriented tendencies with excellent problem-solving and analytical abilities.
The ability to work effectively in a team-oriented, collaborative environment.
Excellent communication and interpersonal skills, with the ability to interact with clients and internal teams professionally.