As a ServiceNow Architect, you will lead the technical direction of ServiceNow implementations with a focus on Human Resources workflows. Your role is central to designing robust, scalable solutions that meet complex business needs while adhering to platform best practices.
Key Responsibilities
- Provide technical leadership in architecting, implementing, and optimizing ServiceNow platforms, particularly in HR Service Delivery (HRSD).
- Work closely with stakeholders to interpret business requirements and translate them into effective technical designs.
- Lead development teams through the full lifecycle of ServiceNow deployments, ensuring quality, scalability, and alignment with enterprise goals.
- Design and manage integrations between ServiceNow and other systems using REST, SOAP, and API technologies.
- Develop comprehensive documentation, including architecture blueprints, design specifications, and implementation roadmaps.
- Support pre-sales efforts by delivering technical insights, solution demos, and project estimations.
- Stay current with platform updates and industry trends to drive continuous improvement and innovation.
- Mentor developers and promote adherence to architectural standards and development practices.
Qualifications
- ServiceNow Certified Technical Architect (CTA) and Certified Implementation Specialist (HR) required.
- Minimum of 15 years in IT, with at least 10 years focused on ServiceNow architecture and implementation.
- Proven experience in HRSD solution design and deployment.
- Strong knowledge of ServiceNow modules including ITSM, ITOM, HRSD, and custom application development.
- Experience integrating ServiceNow with enterprise systems via APIs.
- Background leading technical teams and managing large-scale implementations.
- Ability to obtain or currently hold Public Trust Clearance and an NIH badge.
- Excellent communication skills with the ability to collaborate across technical and non-technical audiences.
Preferred Background
- Additional certifications such as Certified Application Developer (CAD) or other CIS credentials.
- Experience working with federal or public sector clients.
- Familiarity with ITIL frameworks and Agile or DevOps methodologies.
Work Environment
This role operates in a hybrid model with a flexible, remote-first culture that supports work-from-home arrangements whenever feasible. The organization emphasizes innovation, employee growth, and the automation of repetitive tasks to focus on meaningful technology solutions.
Eligibility
Applicants must be U.S. citizens and have resided in the United States for at least the past three years to meet background check requirements.
