North America and Canada Hybrid

ServiceNow is hiring a ServiceNow AI Architect, Delivery Acceleration | SmartRecruiters

About the Role

Design and implement AI-driven solutions to enhance service delivery speed and effectiveness across enterprise environments using intelligent automation and platform integration.

Responsibilities

  • Architect scalable AI models tailored for enterprise service operations
  • Integrate artificial intelligence capabilities into existing service delivery frameworks
  • Collaborate with engineering teams to deploy machine learning workflows
  • Define technical standards for AI solution development and implementation
  • Optimize AI performance across diverse operational use cases
  • Lead proof-of-concept initiatives for new AI functionalities
  • Ensure AI systems comply with security and governance policies
  • Translate business requirements into technical AI architectures
  • Support global deployment of AI-enhanced service tools
  • Mentor technical teams on AI best practices and patterns
  • Evaluate emerging AI technologies for platform compatibility
  • Drive automation through intelligent decisioning systems
  • Design data pipelines to support AI model training and inference
  • Work with product teams to prioritize AI feature development
  • Monitor AI system performance and recommend improvements

Compensation

Competitive salary and performance-based incentives

Work Arrangement

Hybrid work model with flexible location options

Team

Part of the Delivery Acceleration team focused on scaling AI capabilities

Why Join Us

  • Opportunity to shape the future of intelligent service automation
  • Work with global clients on transformative digital initiatives
  • Access to cutting-edge AI research and development resources

What You’ll Do

  • Lead architectural decisions for AI-powered service delivery tools
  • Partner with data scientists and engineers to build scalable models
  • Ensure alignment between AI capabilities and business outcomes

Available for qualified candidates requiring work authorization

Required Skills
AI ArchitectureMachine LearningLLM/GenAISolution ArchitectureCloud ComputingTechnical ConsultingAgile MethodologiesCustomer ImplementationEnterprise TechnologyStrategic Partnership AI ArchitectureMachine LearningLLM/GenAISolution ArchitectureCloud ComputingTechnical ConsultingAgile MethodologiesCustomer ImplementationEnterprise TechnologyStrategic Partnership
About company
ServiceNow
ServiceNow is a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
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Job Details
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Posted 6 months ago