Bupa is hiring a Service Team Manager - Remote Services

At Bupa Occupational Health, we are looking for a Service Team Manager - Remote Services to lead and develop a team working remotely to support our customers and drive operational performance. In this role, you will support the Service Operations Manager to ensure customers receive the high standards of service and satisfaction they expect from Bupa.

What You'll Do

• Drive and manage operational efficiencies through effective resource utilisation and scheduling.
• Use insights from the Net Promoter System to continually improve the customer experience.
• Support the collection and interpretation of management information using clinical team expertise.
• Understand service finances to support the Operational Manager in responding to changes impacting profitability.
• Ensure a culture of compliance is fostered and achieve 100% regulatory compliance levels.
• Participate in the day-to-day management of the team, including recruitment, development, training, and coaching.

What We're Looking For

• Excellent interpersonal and communication skills for engaging with employees, colleagues, and customers.
• Strong experience of leading teams and people management, with evidence of engaging and motivating people.
• Previous experience in a customer service environment and an understanding of the drivers of customer service excellence.
• A good track record of driving business performance and delivering results.
• Strong organisation and time management skills.
• Good presentation skills.
• IT proficiency, including the use of Microsoft Office systems.

Nice to Have

• Experience in the health and care and/or wellbeing industry.

Technical Stack

• Microsoft Office systems

Team & Environment

You will report directly to the Service Operations Manager as part of a wider operational service team.

Benefits & Compensation

• Salary: £35,000 per annum.
• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.
• Bupa health insurance as a benefit in kind.
• An enhanced pension plan and life insurance.
• Annual Health Services Bonus Scheme.
• Support with travel costs via a season ticket loan or cycle2work scheme.
• Various other benefits and online discounts.

Work Mode

This is a hybrid role. You can be based anywhere in the UK, but must be within travelling distance of a Bupa office (Salford Quays, Leeds, Angel Court London, or Staines).

We encourage all of our people to 'Be you at Bupa', we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer.