Responsibilities
- Deliver warm, confident, and engaging customer service that reflects Farm Boy’s commitment to the best fresh shopping experience.
- Greet, engage, process, and bag customer purchases, collecting accurate tenders using Farm Boy Customer Service Standards.
- Supervise the front-end team and provide floor support by delegating tasks, coordinating meal breaks, and ensuring daily readiness for business.
- Support a culture of trust and inclusion by providing hands-on training and coaching focused on floor operations, service standards, and service excellence.
- Assist the management team with cashier balancing, change orders, overrides, cart retrieval, and handling returns and refunds.
- Support closing procedures by delegating tasks and ensuring completion of end-of-day responsibilities.
- Assist with the safe handling and sale of alcohol at applicable locations (Smart Serve certification required or willingness to obtain).
- Follow all corporate policies and procedures with particular focus on Health & Safety, Food Safety, HACCP compliance, and proper equipment use.
- Support the team with additional duties on a periodic basis.
Requirements
- Smart Serve certification required or willingness to obtain
Work Arrangement
On-site
Additional Information
- Follows Health & Safety, Food Safety, HACCP compliance, and proper equipment use policies
- May involve handling and sale of alcohol
- Involves shift work as part of store operations
