You will act as the primary point of contact for customers, delivering responsive and professional support through phone, chat, and email. Representing a renowned automotive brand, your role ensures each interaction reflects high standards of service quality and customer care.
What You'll Do
- Handle customer inquiries across multiple channels with clarity and empathy
- Log and update customer interactions accurately in the CRM system
- Resolve issues using your knowledge of automotive and digital products
- Stay informed on product updates, policies, and services to provide reliable information
- Collaborate with team members to improve customer journey outcomes
Requirements
- Fluent German (C1 level, both spoken and written)
- Intermediate English (B2 level)
- At least one year of experience in customer service or a call center environment, ideally within the automotive sector
- Demonstrated interest in automotive and digital technologies
- Strong attention to detail and organizational abilities
- Problem-solving aptitude with a focus on practical solutions
Benefits
- Full-time remote position based in Portugal
- Indefinite employment contract, with terms open to negotiation
- Competitive compensation with performance-based bonuses
- Comprehensive paid training program
- Career advancement opportunities and development initiatives
- Referral bonus program
- Access to leadership and learning programs
