Client Support Specialist – Billing (Remote)
Role Overview
This position supports clients by managing billing-related inquiries and ensuring accurate, timely communication. As the main point of contact for billing matters, you'll address questions through phone and email, resolve account discrepancies, and keep clients updated on payment and claim status.
Key Responsibilities
- Act as a dedicated point of contact for client billing concerns, resolving issues efficiently while meeting performance targets
- Follow up on rejected or returned claims and assist in resolving related account actions
- Provide clients with clear updates on billing cycles, payment processing, and account adjustments
- Work closely with internal billing, customer success, and provider teams to resolve complex cases
- Support clients in understanding and using their health plan benefits by coordinating necessary steps
- Partner with technical teams to report system issues and contribute to improvements in client and provider workflows
- Adhere to scheduled shifts, including availability during holidays as required
Required Qualifications
- Minimum of one year of experience in customer service with a focus on billing operations
- Strong attention to detail when reviewing account data and transaction records
- Clear and professional written and verbal communication skills
Preferred Qualifications
- Prior experience in healthcare or medical billing environments
- Background in financial reconciliation, payment posting, or interpreting Explanation of Benefits (EOB) documents
