Represent a top European automotive brand by delivering professional, responsive customer support in European Portuguese. In this on-site role based in Braga, you’ll handle inquiries across phone, chat, and email, ensuring every interaction reflects a high standard of service quality and customer care.
What You'll Do
- Address customer questions and concerns promptly and accurately using multiple communication channels.
- Log interactions, resolutions, and follow-up actions in the CRM system with precision and clarity.
- Stay informed about evolving products, services, and policies to provide up-to-date guidance.
- Apply your understanding of automotive and digital technologies to diagnose and resolve issues efficiently.
- Work with team members to refine processes and improve the overall customer journey.
Requirements
- Fluency in European Portuguese (C1 level or higher, both spoken and written).
- Intermediate English proficiency (B2 level).
- At least one year of experience in customer service or a call center environment, ideally within the automotive sector.
- Strong organizational skills and attention to detail.
- Proven ability to troubleshoot and deliver practical solutions.
- Enthusiasm for automotive innovation and digital tools.
Benefits
- Full-time, indefinite employment with opportunities for career progression.
- Competitive compensation with performance-based bonuses.
- Comprehensive paid training on systems, processes, and brand standards.
- Referral incentives through the bring-a-friend program.
- Access to learning and leadership development resources.
- On-site position in Braga with a supportive, inclusive work culture.
