The US Program Associate plays a central role in delivering impactful cash assistance through the Rx Kids program, serving expectant parents and infants in Michigan. This position ensures recipients receive timely, respectful support while helping shape program delivery through direct engagement and operational oversight.
What You'll Do
You will manage recipient interactions through email and phone support, guiding applicants through enrollment—especially those facing access barriers. You’ll resolve concerns with sensitivity, escalate issues when needed, and maintain compliance with safeguarding standards. Regular in-person meetings with recipients help build trust and surface insights for program improvement.
You’ll act as the primary local contact, building relationships with community organizations and partners, identifying local resources, and representing the program at outreach events. You’ll collaborate with communications teams on storytelling, contribute to evaluations, and lead operational tasks such as managing customer service agents and conducting follow-up surveys.
This role also involves tracking performance metrics, refining processes, and maintaining up-to-date documentation. You’ll coordinate across internal teams and external stakeholders—including tech and research partners—and may supervise support staff. Proficiency in program tech systems and adaptability in fast-moving environments are essential.
Requirements
- Strong alignment with organizational values, including emotional intelligence, inclusivity, and recipient-centered service
- Fluency in English required
- Minimum of two years of experience in roles involving project or people coordination
- Excellent communication, organization, and time management abilities
- Proven customer service skills with empathy, patience, and problem-solving aptitude
- Ability to manage independent work while proactively flagging risks
- Quick learner of new technology platforms
- Comfort operating in fluid, evolving environments with limited precedent
Preferred Qualifications
- Proficiency in Spanish, Arabic, or Bengali
- Personal or professional experience in low-income or historically marginalized communities
Benefits
- Supportive, growth-oriented team culture with advancement opportunities
- Competitive annual salary with bonus included
- Comprehensive health benefits package
- Unlimited paid time off—encouraged to be used
- Desk allowance and flexible work location
