Logicalis, Inc. is hiring a Service Desk Technician - Bilingual Spanish/English (TIER 1)

Logicalis, Inc. is looking for a Bilingual Service Desk Technician (Tier 1) fluent in Spanish and English. You'll provide first-level technical support via phone, email, and chat for corporate clients' PC hardware and software, efficiently handling 50-60 technical issues per day using remote tools and a ticketing system.

What You'll Do

• Provide technical support via phone, email, and chat to corporate client employees
• Assist users in troubleshooting Outlook and Microsoft Office Products
• Provide support for Microsoft Operating Systems (Windows 7, Windows 10)
• Configure and support mobile device email synchronization
• Utilize the Active Directory database to reset network passwords
• Assist users in adding and changing network printers
• Provide technical support for VPN connectivity issues
• Control user computers using remote access tools
• Troubleshoot remote access connectivity problems

What We're Looking For

• Proficient in both English and Spanish
• 1 year of experience in a call center or service desk environment
• Knowledge of Windows 7 and Windows 10
• Knowledge of Office 365 support
• Knowledge of user creation/termination tasks and end-user self-service tools
• Knowledge of cloud support and multiple device data syncing
• Knowledge of ServiceNow or other ticketing systems
• Knowledge of Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes
• Knowledge of Internet Service Provider (ISP), cable modem, and internet support
• Effective troubleshooting and documentation skills
• Experience navigating a knowledge base
• Proficient use of Microsoft Office applications
• Strong technical and client interaction skills
• Self-starter with excellent organizational, administrative, and interpersonal skills
• Ability to follow through with tasks, projects, and troubleshooting with minimal supervision
• Excellent oral, written, technical, and business communication skills
• Ability to multi-task and work in a fast-paced environment
• A personal smartphone with 2-factor authentication capabilities for work tasks

Nice to Have

• A Trade School Certificate or Associate Degree in a related field

Technical Stack

• Operating Systems: Windows 7, Windows 10
• Software: Microsoft Office (Word, Excel, PowerPoint, Office365), Outlook, Lotus Notes
• Systems & Tools: Active Directory, VPN, Remote Access Tools
• Platforms: ServiceNow (or similar ticketing system), Mobile device configuration/email sync

Team & Environment

This job has no supervisory responsibilities.

Logicalis is an Equal Opportunity Employer. We value diversity and inclusion at our company and do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.