Responsibilities
- Troubleshoot and maintain software and hardware
- Work with IT team to expand efficiency through improving, streamlining, and documenting IT processes
- Provide system access using role-based access permissions
- Ability to work with cross-functional teams, such as InfoSec, DevOps, etc
- Daily troubleshooting issues that arise in the ticket queue
- Root cause analysis on reported issues
- Break-fix tasks to troubleshoot Tier 2 IT helpdesk tickets, such as: Managing and granting access administering applications based on the requirements posed by the direct manager.
- Must handle IT projects that are assigned by the direct manager and director of the department.
- Ability to provide IT Tech Support in zoom calls organized by the organization.
- Provide On-call support on weekends on a rotational basis.
Requirements
- 2 years of experience as a IT Support Technician, Admin or related position
- Must have experience with SSO in user management, including password and MFA resets, group management, and log reviews.
- General understanding of Information Security best practices
- General knowledge of MDM management for troubleshooting to determine root cause
- Confidentiality must be maintained as this role handles very sensitive information
Nice to Have
- Experience in Identity and Access Management
- Certifications such as CCS, CompTIA, or any other relevant technology related certificates
- Strong IT background with experience creating efficiency within the tech stack; including process improvements or suggestions to improve technology use or management.
- Hands on experience with softwares/applications such as Jira, Slack, Google Workspace Administration, Zoom Management, etc., IDM and SSO software such as: OneLogin, JumpCloud, or Okta, preferred
- Company wide software/application administration, such as: email, chat, ticket system, Google, Slack etc., preferred
- MacOS OS: methodology, preferred
Benefits
- Stock grant opportunities dependent on your role, employment status and location
- Additional perks and benefits based on your employment status and country
- The flexibility of remote work, including optional WeWork access
Work Arrangement
Remote (Worldwide)
Team
Team size: 7,000. Structure: spans more than 100 countries, speaks 74 languages
Additional Information
- This role will be expected to be available in LATAM time zone.
- We are constantly growing both in product and in customers, and you’ll have a major impact getting us there!
