Responsibilities
- Partner with Client Launch Managers to implement Included Health services for large and strategic clients.
- Collaborate with internal Engineering teams on customization requests and technical optimizations.
- Serve as a technical liaison between clients and internal stakeholders, ensuring clear communication and execution.
- Troubleshoot and resolve technical issues, identifying root causes and delivering effective solutions.
- Participate in customer calls and technical discussions with clients and their vendors.
- Contribute to ongoing process and systems improvements within the Solutions Engineering team.
- Share best practices and learnings to support team growth and project success.
Requirements
- 4+ years in a Solutions Engineering capacity or similar role involving a blend of technical and programming fundamentals & working with both internal and external customers.
- Strong technical foundation, including proficiency in SQL.
- Excellent problem-solving skills and the ability to explain complex topics to both technical and non-technical audiences.
- Experience working cross-functionally with Product, Engineering, and client stakeholders.
- Ability to manage multiple projects in a dynamic, fast-paced, and remote work environment.
- B.S. in a technical field or equivalent experience.
Additional Information
- Prompt and regular attendance at assigned work location.
- Capability to remain seated in a stationary position for prolonged periods.
- Eye-hand coordination and manual dexterity to operate keyboard, computer and other office-related equipment.
- No heavy lifting is expected, though occasional exertion of about 20 lbs of force (e.g., lifting a computer / laptop) may be required.
- Capability to work with leadership, employees, and members in an appropriate manner.
