Autodesk Inc. is hiring a Service Coordinator to manage Aftermarket products and services for our customers in Scandinavia, the UK, and Ireland. In this role, you will be the essential link coordinating between service technicians, customers, and internal departments to ensure seamless operations from order to execution.
What You'll Do
- Coordinate service engineers' schedules and manage customer visits.
- Manage service contracts and process customer purchase orders.
- Act as the primary contact point for parts availability, customer appointments, and technician planning.
- Support the growth of the Service business within your region.
- Monitor technician utilization and work to maximize chargeable hours.
- Handle invoices, corrections, and the processing of material returns.
- Collaborate with sales, logistics, finance, and production teams to ensure high customer satisfaction.
What We're Looking For
- Experience in an administrative, logistics, or customer service role.
- Higher education qualification or equivalent professional experience.
- Strong communication and organizational skills.
- A fast learner who is proactive and a true team player.
- Comfortable managing multiple tasks and priorities simultaneously.
- Proficient in MS Office and general computer tools.
- A native or near-native level of English is required.
Nice to Have
- Knowledge of other languages, such as Swedish or Norwegian, would be a plus.
Technical Stack
- MS Office suite
- General computer tools
Team & Environment
You will collaborate closely with sales, logistics, finance, and production teams to deliver for our customers. Our culture emphasizes collaboration, innovation, and a commitment to solving complex challenges, offering a chance to learn, effect change, and make meaningful contributions.
Benefits & Compensation
- Permanent contract.
- Flexible work schedule (starting between 7:00 - 9:30 and finishing between 16:00 - 18:30).
- Hybrid working model with 3 days of remote work per week.
- Shuttle bus from Plaza España in Barcelona city to our office in Terrassa.
- On-site onboarding process for the first month.
- Attractive compensation package including meal allowance and telework expenses.
- Multicultural work environment.
- Free coffee and fruit on office days.
- Social benefits.
Work Mode
This is a hybrid role based in Terrassa, Barcelona, Spain, with a schedule of 3 days of remote work per week.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
