About the Role
This role is responsible for ensuring the quality and reliability of network services by identifying, analyzing, and resolving performance issues. The specialist works closely with technical teams to maintain service levels and improve customer experience.
Responsibilities
- Monitor network performance across multiple service layers
- Detect and escalate service anomalies using monitoring tools
- Investigate service degradation incidents in real time
- Coordinate with engineering teams during outage resolution
- Document root causes and resolution steps for incidents
- Maintain accurate records in service management systems
- Analyze trends in service performance data
- Support service impact assessments during network changes
- Respond to alerts according to defined escalation procedures
- Validate service restoration after incident resolution
- Produce regular reports on service health metrics
- Identify recurring issues for long-term resolution
- Collaborate with operations teams on process improvements
- Ensure compliance with service level agreements
- Support onboarding of new monitoring systems
- Participate in on-call rotation for critical issues
- Troubleshoot complex service delivery problems
- Provide technical input for service assurance policies
- Assist in developing automated alerting rules
- Review system logs and performance dashboards
- Escalate unresolved technical issues to Tier 4 support
- Verify resolution effectiveness with stakeholders
- Maintain awareness of network topology changes
- Support audit requests related to service performance
- Contribute to post-incident review meetings
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid work model with partial remote availability
Team
Part of the network operations and service delivery team
Why This Role Matters
This position plays a key role in maintaining the reliability and quality of critical communications services. By identifying issues early and driving resolution, the specialist helps minimize service disruptions and supports customer satisfaction.
Growth Opportunities
The role offers exposure to advanced network technologies and the chance to develop expertise in service assurance frameworks. High performers may advance to leadership or specialized technical roles within the organization.
Not available for this position
