Search Atlas is looking for an SEO Customer Support Specialist to act as the primary bridge between our clients and the Search Atlas platform. You will play a key role in testing product features, solving technical challenges, and ensuring a seamless customer experience.

What You'll Do

Test specific product categories within the dashboard and report on usability issues, bugs, and workflow problems.
Communicate with clients via live chat and virtual office to solve problems and answer questions.
Develop and apply testing processes for new and existing products to meet client needs.
Lead product demos and customer onboarding calls with clients.
Discuss product issues and opportunities with the internal team.

What We're Looking For

Proven experience in a customer success or client services role, preferably within a SaaS or technology environment.
Solid understanding of SEO principles and practices.
Strong technical aptitude and ability to quickly learn new software.
Excellent written and verbal communication skills, with the ability to explain complex technical concepts.
Ability to create engaging and informative training materials, including Loom video tutorials.
Proactive problem-solving skills and a passion for helping customers succeed.
Fluent in written and verbal English.
Ability to keep up with a fast-moving team constantly building new products and features.