About the Role
This role supports business clients by managing service requests, maintaining compliance records, and delivering timely solutions in alignment with established procedures.
Responsibilities
- Process client documentation accurately and within established timelines
- Respond to customer inquiries regarding business formation and compliance
- Maintain up-to-date knowledge of state-specific filing requirements
- Ensure data integrity across internal systems and external agencies
- Support clients through onboarding and ongoing service needs
- Follow standard operating procedures for all service deliverables
- Identify and escalate complex cases according to protocol
- Collaborate with internal teams to resolve service delays
- Track and report on performance metrics related to service quality
- Contribute to process improvements based on operational feedback
- Verify legal documentation for accuracy and completeness
- Communicate filing updates and deadlines to clients
- Assist with the preparation of annual report submissions
- Manage high-volume workloads during peak business cycles
- Adhere to security and confidentiality standards for client data
- Utilize CRM tools to document interactions and track progress
- Follow escalation paths for disputed or non-standard requests
- Maintain consistent communication with cross-functional teams
- Support compliance with internal audit and quality assurance checks
- Participate in training sessions to maintain procedural knowledge
- Handle service adjustments and corrections efficiently
- Monitor inbox and ticketing systems for new assignments
- Provide status updates proactively when delays occur
- Document exceptions and resolution steps for future reference
- Uphold service level agreements across all client interactions
Nice to Have
- Prior experience in legal, compliance, or corporate services
- Knowledge of LLC and corporation formation processes
- Experience with ZenBusiness or similar platforms
- Familiarity with automated workflow systems
- Customer service experience in a remote setting
- Background in government filing or public records
- Multilingual communication abilities
- Experience supporting entrepreneurs or small businesses
- Exposure to SLA-driven service environments
- Training in quality assurance or auditing
Compensation
Competitive salary and benefits package
Work Arrangement
Remote position with flexible scheduling
Team
Part of the customer support and operations team
Why This Role Matters
Clients depend on accurate and timely processing to maintain legal compliance for their businesses. This role ensures smooth operations behind the scenes.
What You’ll Achieve
You will directly impact customer satisfaction by delivering reliable service, reducing processing errors, and helping businesses stay compliant.
Not available
