About the Role
This role leads operational strategy and execution for provider-facing services, ensuring high performance, scalability, and client satisfaction within a fast-growing healthcare technology environment.
Responsibilities
- Lead day-to-day operations for provider success teams
- Develop and monitor key performance metrics
- Collaborate with cross-functional departments to streamline workflows
- Identify opportunities to improve operational efficiency
- Manage project timelines and deliverables for operational initiatives
- Oversee onboarding and support processes for new provider partners
- Ensure consistent service delivery across provider networks
- Drive process standardization and documentation
- Support change management during system or process transitions
- Coordinate training and resource development for provider-facing teams
- Analyze operational data to guide decision-making
- Escalate and resolve complex provider issues
- Maintain compliance with regulatory and contractual requirements
- Optimize resource allocation across operational functions
- Lead regular operational reviews with leadership
- Support the integration of new providers into existing systems
- Evaluate vendor performance and service agreements
- Implement best practices for provider communication and engagement
- Manage operational risks and develop mitigation strategies
- Foster a culture of accountability and continuous improvement
- Prepare executive-level reports on operational performance
- Align operations with long-term strategic goals
- Ensure scalability of processes as the provider network grows
- Serve as a primary point of contact for operational matters
- Promote collaboration between technical and non-technical teams
Compensation
Competitive salary and benefits package offered
Work Arrangement
Hybrid work model with presence in Dallas-Fort Worth area
Team
Part of the Provider Success team focused on operational excellence
About the Team
This position supports a growing team dedicated to ensuring healthcare providers succeed using technology-enabled services. The team works closely with clinical, technical, and business units to deliver seamless operations and long-term provider engagement.
What You’ll Achieve
You will drive operational improvements that directly impact provider satisfaction and system reliability. Your leadership will help scale processes, reduce friction in provider interactions, and support the organization’s mission of improving healthcare delivery.
No visa sponsorship available for this position
