Responsibilities
- Work closely with the Support Services team, Engineering, and Product Management to help define functionality required by users and customers
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
- Deliver excellent customer service as a front-line engineer and representative of ClickHouse
- Provide professional response, on-call coverage, and guidance within the required Service Level Agreement ("SLA") on technical cases that are opened via a ticketing system, email, Slack, and/or phone
- Build strong, trusted relationships with colleagues, customers, and partners
Additional Information
- Onsite travel to Tokyo is required for in-person customer support
- Role is customer-facing and includes pre- and post-sales customer activities
- Must be available to support 24x7 global environment
- Language requirement: Japanese and English
