Requirements
- Can speak Spanish and English all to a level of business proficiency.
- Occasional onsite and product training
- Excellent written and verbal communication skills required
- 1-2 years of technical support experience required. Willing to go above and beyond for the customer
- Prior troubleshooting experience with PC based systems
- Ability to work extended hours and on weekends, when required
- Ability to thrive in a dynamic work environment and see tasks through to completion
Nice to Have
- Preferred degree in Computer Science, IT, sports science or equivalent experience in a related field
- Experience with support ticketing platforms; Salesforce and Zendesk preferred
- A good understanding of soccer. Including the challenges that athletes and coaches face
Benefits
- We have amazing people. We can promise you will work with some of the most ambitious and intelligent people in an exciting industry, and you will do some of the best work of your life.
- We encourage our people to have constructive, open and honest communication in order to make Catapult extraordinary; innovate and create smart solutions; establish a collaborative, yet challenging, environment to develop our performance and the performance of our customers.
- Our workforce spans more than 20 countries, you'll have the opportunity to work across multiple nationalities and cultures, and build your global awareness and capability
- We value improvement and development. We are challenging ourselves to continuously grow and become a high-performance company. That means we maintain a growth mindset in everything we do, and our people are always looking for ways to do things better. There is unlimited opportunity to grow, do more, and do better. Whether you’re interested in sports or not, you’ll have the satisfaction of knowing your work is supporting some of the most successful teams and athletes on the planet!
Additional Information
- language requirements: Can speak Spanish and English all to a level of business proficiency.
- hours: Ability to work extended hours and on weekends, when required
- equipment: Utilize Remote Software to access both customer and internal hardware
