Braze seeks a Senior UX Researcher to shape how our company learns from customers and uses those insights to guide strategy. In this role, you will uncover what matters to our users, turning complex problems into focused research questions and actionable direction for product, design, and business teams.
What You'll Do
- Lead end-to-end research initiatives, from scoping to delivery, using both qualitative and quantitative methods.
- Define and lead research programs that craft a clear user narrative at different decision states to drive product initiatives and prioritization.
- Inform roadmap prioritization and validate high-cost initiatives before engineering investment.
- Elevate organizational research maturity by embedding research into the product roadmap and establishing repeatable research frameworks and knowledge repositories.
What We're Looking For
- 5+ years of experience in UX research or related fields, with a proven record of delivering insights that drive product strategy.
- A self-starter mindset with strong analytical and critical-thinking skills; ability to break complex problems into focused, actionable research questions.
- Experience as a key member of a design/product team participating in the development lifecycle of successfully launched products.
- Excellent communication and collaboration skills; ability to clearly articulate research and recommendations to stakeholders, and influence multi-disciplinary teams and partners.
- Demonstrated ability to thrive in a fast-paced, agile environment and adapt to evolving priorities.
- Experience managing multiple projects and prioritizing work that has the greatest business and user impact.
Team & Environment
You will report directly to the VP of Design and Brand. You'll be joining an environment with the culture and velocity of a startup, backed by the resources of a 130+ year-old company.
Work Mode
This is a fully remote position open to candidates globally.
