Launch With Us is seeking a Senior UGC Account Manager to strengthen our middle management and lead pods to a higher standard. This role blends client leadership, team management, and delivery ownership, overseeing high-value accounts while coaching Account Managers.
What You'll Do
- Own senior relationships across larger, higher-impact accounts.
- Lead strategic client conversations, performance reviews, and planning.
- Guide clients through launches, pivots, and scale moments.
- Spot upsell, retention, and growth opportunities.
- Line-manage Account Managers within your pod.
- Coach AMs on communication, organisation, and client ownership.
- Raise delivery standards across accounts and workflows.
- Support hiring, onboarding, and development of AMs.
- Oversee UGC and creative workflows across the pod.
- Ensure launches are planned, resourced, and executed cleanly.
- Act as escalation point for delivery or client risk.
- Maintain consistency across processes and client experience.
What We're Looking For
- 4+ years of experience in agency account management.
- Proven experience managing or mentoring Account Managers.
- Strong understanding of performance creative, UGC, and launch cycles.
- Confidence running senior client conversations independently.
- Commercial awareness — retention, margin, and growth matter to you.
- Calm authority — clients and teams trust your judgment.
Team & Environment
You will report to an Account Director and manage a pod of Account Managers.
Benefits & Compensation
- Salary: £45,000 – £55,000
- 27 days paid holiday plus birthday off.
- Private health and dental insurance.
- Company pension scheme.
- Structured training programs.
- Flexibility to work abroad for up to 30 days.
Work Mode
This is a hybrid, remote-first role with 1 day per month in-office at Hambi Media HQ, Oval, London.
