LVT is looking for a Senior Technical Writer to join our growing team. You will create and maintain clear, user-friendly documentation for our medication management platform, working closely with product managers, engineers, and clinical experts to translate complex healthcare technology information for various audiences.
What You'll Do
- Develop and maintain a wide range of technical documentation, including knowledge base articles, user guides, API guides, reference manuals, configuration guides, tutorials, release notes, and micro training videos.
- Research and gather information from subject matter experts across product, engineering, clinical, and customer support teams.
- Translate complex technical concepts into easy-to-understand language for non-technical users.
- Ensure documentation is accurate, consistent, and adheres to company style guides and standards.
- Design and create graphics such as screenshots and diagrams to illustrate technical concepts, process flows, and UI instructions.
- Collaborate with cross-functional teams to identify documentation needs and prioritize projects.
- Use various authoring tools and technologies, including generative AI tools, to create, publish, and accelerate content creation.
- Use analytics and user feedback to continuously improve documentation usability and clarity.
- Contribute to the continuous improvement of documentation processes and standards, including version control and content lifecycle management.
What We're Looking For
- Bachelor's degree in English, Journalism, Technical Communication, Computer Science, or a related field preferred.
- 7+ years of experience as a Technical Writer working on SaaS products, preferably in the healthcare industry.
- Strong understanding of technical writing principles and best practices, including familiarity with structured authoring, content reuse, and information architecture.
- Proficiency using various authoring tools and content management systems.
- Experience creating microlearning assets like short videos and tooltips.
- Excellent written and verbal communication skills.
- Ability to quickly learn and understand complex technical concepts.
- Ability to think graphically and convey concepts through pictures as well as words; proficiency with graphics tools.
- Strong attention to detail and ability to produce high-quality work with minimal oversight.
- Ability to work independently and as part of a team.
- Excellent organizational and time-management skills.
Nice to Have
- Experience with Agile development environments and tools, including Jira and Confluence.
- Experience with API documentation and related tools.
- Experience creating interactive training materials.
- Experience with Document360 is a plus.
- Experience with digital adoption platforms such as WalkMe and WhatFix.
- Experience with generative AI tools.
- Portfolio of writing samples demonstrating technical writing skills.
Technical Stack
- Authoring Tools: MadCap Flare, ClickHelp, GitBook, Document360
- Productivity/Collaboration: Jira, Confluence
- Emergent Tools: Generative AI tools, WalkMe, WhatFix
Team & Environment
You will work closely with product managers, engineers, and other stakeholders in a collaborative, cross-functional environment.
Benefits & Compensation
- Salary: $125,000-140,000/year
- A dynamic role and the opportunity to contribute to the company's growth and shape its future.
- Unparalleled learning and growth prospects.
- Collaboration with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs.
- Outstanding team and culture with a shared mission.
- The chance to make a proven difference in healthcare by saving patient lives and improving outcomes.
- Work in a high-growth company backed by leading healthcare investors, ranked 236 on the 2024 Inc. 5000 list.
Work Mode
This position offers a hybrid work arrangement based in San Francisco.
