JS Ukraine is hiring a Senior Technical Writer to support its Cloud and Production Engineering teams. In this role, you will create high-quality, internal-facing documentation for a developer audience, transforming complex engineering contexts into clear, standardized content.
What You'll Do
- Create clear, concise user assistance and how-to guides for internal systems.
- Organize content logically using Topic-Based Authoring principles to improve findability for developer-focused material.
- Ensure all documentation follows specific internal templates and high-level technical writing standards.
- Proactively schedule and manage interviews with Subject Matter Experts, overcoming challenges related to limited SME availability.
- Lead the draft-to-publish process through rigorous stakeholder reviews to ensure user assistance correctness.
- Maintain a professional balance between graphics and text, utilizing tools to create technical diagrams.
- Act as a team player by joining sync calls and overseeing project progress across various engineering stakeholders.
What We're Looking For
- Proven experience working as a Technical Writer within the software engineering domain.
- Strong familiarity with Cloud computing and Infrastructure as a Service (IaaS).
- Exceptional ability to grasp an abundance of technical context in a short timeframe.
- Expertise in procedural writing, specifically installation and troubleshooting.
- Strong adherence to Information Architecture and Topic-Based Authoring.
- Proficiency in Confluence and GitHub as primary documentation environments.
- Familiarity with Jira for tracking deliverables.
- Experience with Lucidchart, Visio, or draw.io for diagramming.
- Must be patient and persistent in gathering details from busy developers.
- Ability to work independently to drive project deliverables forward.
- Strong interviewing skills and the ability to communicate effectively with senior engineering stakeholders.
Technical Stack
- Confluence
- GitHub
- Jira
- Lucidchart / Visio / draw.io
Team & Environment
You will be part of a cross-functional development team, collaborating directly with senior engineering leadership including Directors and Lead Software Engineers within a global team of over 4,000 professionals.
Benefits & Compensation
- Work alongside top professionals in a friendly, open-door environment.
- Take on large-scale projects with a global impact and expand your expertise.
- Boost your skills with internal events, Udemy access, language courses, and company-paid certifications.
- Explore diverse domains through internal mobility.
- Full remote working possibilities.
- Company-paid medical insurance, mental health support, and financial & legal consultations.
Work Mode
This is a hybrid position based in Poland.
JS Ukraine is an equal opportunity employer.
