Role Overview
As a Senior Technical Support Engineer, you will deliver high-level technical assistance to clients and partners, ensuring seamless operation and integration of critical systems including Payment Gateway, eWallet, and CRM platforms. Your responsibilities will include diagnosing and resolving technical issues, managing client configurations, and maintaining system stability and security.
Key Responsibilities
- Deliver professional technical support to external clients and internal stakeholders
- Administer and maintain core technical systems such as Payment Gateway, eWallet, and CRM
- Monitor application performance and proactively address system alerts
- Set up and manage merchant accounts within the platform environment
- Guide clients through integration processes and assist with third-party service connections
- Diagnose, document, and resolve technical issues efficiently and accurately
- Collaborate with engineering, product, and client teams to resolve complex problems
- Participate in weekly product releases, execute test procedures, evaluate outcomes, and report findings
- Ensure compliance with ISO standards and PCI DSS security requirements
Required Qualifications
- Minimum of five years in a technical support or systems administration role
- Strong understanding of HTTP/HTTPS, FTP/SFTP, SSL/TLS, and TCP/IP protocols
- Familiarity with client-server architecture
- Working knowledge of HTML, CSS, and JavaScript
- Proficiency with MS Office tools including Word, Excel, and Outlook
- Fluent communication skills in written and spoken English
- Demonstrated ability to work independently and as part of a collaborative team
Preferred Qualifications
- Prior experience supporting high-availability systems at 1st or 2nd level
- Technical exposure to Ajax, XML, PHP, SQL, and eCommerce platforms
- Flexibility to work across rotating shifts as needed
Work Environment
This is a fully remote position with no requirement to relocate. You'll work within a modern, evolving payments environment that values continuous learning and professional growth. The company supports development through access to training, certifications, and technical resources.
Company Culture
The organization fosters a motivated, inclusive, and collaborative workplace. Team members are expected to communicate clearly, contribute proactively, and support a diverse, equitable environment. The atmosphere is casual yet focused, with an emphasis on accountability and technical excellence.
Equal Opportunity Statement
We are committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration regardless of background, identity, or perspective. We believe varied experiences strengthen teams and drive innovation.
