Vanilla Technologies is hiring a Senior Technical Program Manager to build the operational backbone for product delivery and customer trust as we scale. You will be the first in this role, owning our product operations and security compliance programs for our AI-powered estate advisory platform.
What You'll Do
- Own the strategic planning process for monthly, quarterly, and annual plans.
- Own the end-to-end release management process across engineering teams.
- Establish and maintain operational metrics, SLAs, and service health dashboards.
- Coordinate cross-functional delivery of major features and infrastructure initiatives.
- Manage technical debt prioritization and platform stability roadmap.
- Own change management processes and deployment risk assessment.
- Coordinate dependencies across AI/ML, backend, and infrastructure teams.
- Lead SOC 2 Type II audit preparation, controls, evidence collection, and remediation.
- Maintain compliance documentation, control matrices, and policy frameworks.
- Coordinate with Security, Engineering, and Legal on control implementation.
- Manage vendor security assessments and third-party risk management.
- Track and close audit findings and continuous monitoring requirements.
- Build automation for audit evidence collection and reporting.
- Prepare for additional frameworks as needed (ISO 27001, GDPR, state privacy laws).
- Collaborate with our Legal team on information security policies and employee training programs.
- Lead customer security questionnaire and RFP response process.
- Coordinate customer security reviews and penetration test reports.
- Build and manage Trust Center and public-facing security documentation.
- Support enterprise sales with technical security discussions.
- Build customer-facing compliance artifacts (security whitepapers, certifications).
- Act as liaison between customers, sales, and engineering on security requirements.
- Translate business requirements into technical programs with clear milestones.
- Run executive-level program reviews and status reporting.
- Identify risks, dependencies, and blockers across initiatives.
- Build relationships with external auditors, consultants, and compliance partners.
- Drive process improvements and operational maturity.
What We're Looking For
- 5-7+ years in technical program management, product operations, or engineering roles.
- Proven track record running multi-team technical initiatives from 0→1.
- Experience with planning, release management, incident response, and operational metrics.
- Strong understanding of cloud infrastructure and software development lifecycle.
- Ability to translate technical concepts for executive and customer audiences.
- Experience working in fast-paced startup or scale-up environments.
- Exposure to SOC 2 Type II audit management (planning through attestation).
- Understanding of data privacy regulations (CCPA, HIPAA helpful).
- Experience with GRC tools (Vanta, Drata, Secureframe, or similar).
- Vendor risk management and security questionnaire processes.
- Sufficient technical background to discuss architecture, APIs, and infrastructure.
- Understanding of CI/CD pipelines and deployment strategies.
- Experience presenting to C-suite and board on compliance posture.
- Customer-facing experience supporting enterprise sales cycles.
- Proven ability to influence without direct authority.
Nice to Have
- Familiarity with AI/ML systems and LLM security considerations.
- Experience in fintech, healthtech, or regulated industries.
- Prior experience at Series B-D companies scaling security compliance programs.
Team & Environment
You will work directly with the CTO, Chief Legal Officer, Security Engineer, and Revenue teams.
Benefits & Compensation
- Salary range: $170,000 to $190,000 + equity.
- Flexible paid time off policy and 10 company-wide paid holidays.
- Parental leave: 4 weeks for all full-time employees and up to 12 weeks for birthing parents.
- Medical, dental, and vision benefits coverage for employees and their families.
- 401K eligibility after one month of employment.
- Budget for learning & development and home office setup.
- Paid parking or transit for hybrid and in office employees.
- Free estate planning documents.
Work Mode
This is a remote position open to candidates in: California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Maine, Massachusetts, Minnesota, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, South Carolina, South Dakota, Texas, Utah, Virginia, Washington, and Washington, D.C.
Vanilla Technologies Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
