InfoSend Inc is hiring a Senior Technical Account Manager to join our team of 230+ professionals. This role leads the implementation and ongoing delivery of print and mail programs for clients. You will act as the technical liaison, bridging client needs with internal production and IT teams.
What You'll Do
- Manage multiple client implementations simultaneously.
- Serve as the primary point of contact throughout onboarding and program setup.
- Coordinate with internal teams to ensure projects launch smoothly and on schedule.
- Review and interpret raw data files (CSV, JSON, XML, pipe-delimited, etc.).
- Define project requirements to ensure accurate data processing and output.
- Create mapping documents, visual aids, and technical documentation.
- Work closely with IT, Production, and other internal teams.
- Translate client requirements into technical and production deliverables.
- Communicate technical concepts clearly to both clients and internal teams.
- Build strong client relationships and provide ongoing support.
- Answer questions, resolve issues, and manage change requests.
- Support program updates, enhancements, and troubleshooting post-launch.
- Maintain accurate records including CRM notes, documentation, and project checklists.
- Track project communications and implementation details.
- Identify opportunities to improve workflows and team processes.
What We're Looking For
- Bachelor's degree or equivalent work experience.
- 4+ years of experience in a B2B environment, preferably with technical project or data-focused responsibilities.
- Strong analytical skills and experience working with structured data formats (CSV, JSON, XML, etc.).
- Excellent communication skills, both written and verbal.
- Highly organized, detail-oriented, and able to manage multiple priorities with minimal oversight.
- Proficiency in Microsoft Excel and Word; familiarity with corporate network environments.
Nice to Have
- Experience with Adobe Creative Suite.
- Familiarity with Oracle XML or similar data sources.
Technical Stack
- CSV, JSON, XML
- Microsoft Excel, Microsoft Word
- Adobe Creative Suite
- Oracle XML
Team & Environment
You’ll collaborate across departments including IT and Production within our 230+ person organization.
Benefits & Compensation
- Medical, dental, vision, and life insurance
- Supplemental insurance options
- Flexible Spending Account (FSA)
- 401(k) with generous company match
- Bonus opportunities
- Paid time off, sick time, and holidays
- Casual work environment
- Strong commitment to work-life balance
- Opportunities for growth and advancement
- Employee Assistance Program (EAP)
Work Mode
This is a remote position open to candidates in Texas.
InfoSend Inc is a people-first company that values stability, collaboration, and doing great work together.
