Responsibilities
- Guide a team to consistently meet high benchmarks in customer support delivery.
- Manage team scheduling, including shift assignments and holiday coverage planning.
- Ensure team compliance with established procedures for case handling, response times, and issue resolution.
- Handle internal escalations and route complex technical issues to appropriate external resources when needed.
- Disseminate relevant policies, protocols, and operational updates to team members.
- Design and execute initiatives focused on improving team quality and workflow efficiency.
- Provide regular, structured training and constructive feedback to support employee growth and performance.
- Supervise daily operations and lead a group of support professionals.
- Organize, assign, and oversee daily tasks to meet team objectives and contribute to short-term goals.
- Lead workforce planning efforts, including staffing input, performance management, and career development support.
Compensation
Not specified
Work Arrangement
Not specified
Team
Not specified
Not specified
