Intelerad is hiring a Senior System Support Specialist II (Medical Imaging)

The Senior System Support Specialist II is a key contributor within our Healthcare IT team, specializing in supporting Radiology Information Systems (RIS), Picture Archiving and Communication Systems (PACS), Vendor Neutral Archives (VNA), and other imaging solutions. This role focuses on providing technical support, resolving moderately complex issues, and maintaining the stability and performance of radiology IT environments. The ideal candidate brings solid technical expertise and strong collaboration skills to support hospitals, imaging centers, and clinics while ensuring compliance with healthcare regulations and data privacy standards. Key Responsibilities - Deliver escalated technical support across PACS, RIS, VNA, and related imaging systems, resolving complex Level II issues involving DICOM, HL7, and IHE standards with a focus on timely, customer-centered communication. - Drive system reliability and performance by supporting upgrades, patches, and configurations in coordination with engineering and IT teams, and contributing to disaster recovery planning, backup testing, and proactive system health monitoring. - Ensure regulatory and documentation compliance by maintaining accurate records of support cases, changes, and solutions in alignment with HIPAA, FDA medical device regulations, and ISO 13485 standards, and by developing and updating technical documentation and user guides. - Collaborate cross-functionally with radiologists, technologists, and IT professionals to identify system issues, optimize clinical workflows, and resolve complex or cross-functional support challenges using internal knowledge bases and shared expertise. - Provide continuous coverage and on-call support as part of the team's rotation, including after-hours, weekend, and holiday availability, ensuring uninterrupted service delivery and operational resilience for clients.