Responsibilities
- Configure, manage, and maintain IT infrastructure monitoring tools
- Ensure comprehensive monitoring coverage across servers, applications, and network components
- Develop and fine-tune monitoring rules, thresholds, dashboards, and alerts
- Work closely with infrastructure, application, and service teams to ensure timely resolution of incidents
- Perform root cause analysis and support problem management
- Participate in system upgrades, migrations, and automation projects
- Ensure documentation is up-to-date and follows operational standards
- Collaborate with cross-functional teams on tool integration and enhancement
- Support audit and compliance activities related to monitoring
- Provide on-call support as needed
Requirements
- minimum 2 years of hands-on experience with the following monitoring tools: Icinga2, Broadcom Spectrum, Centreon, Amdosoft b4, PRTG, Grafana, Prometheus
- Solid understanding of infrastructure monitoring principles and best practices
- Experience with SNMP, WMI, and API-based data collection
- Ability to create monitoring templates, scripts, and automation where needed
- Experience with Linux/Unix and Windows environments
- Analytical thinking and problem-solving skills
- Excellent communication and teamwork abilities
Nice to Have
- Zabbix Certified Professional / Expert
- Prometheus Certified Associate (PCA)
- Grafana Labs Certification
- ITIL Foundation (v3 or v4)
- Linux Professional Institute Certification (LPIC-1 or higher)
- Microsoft Certified: Azure Administrator Associate
- CompTIA Network+ / Server+ Certified
- Certified Kubernetes Administrator (CKA) – if working in containerized environments
- German – Nice to have
- English – Upper Intermediate (B2)
Team
Structure: Operational Services GmbH, within Deutsche Telekom Systems Solutions Slovakia
Additional Information
- Possible specialisation Participation on on-call duties , independent solving and troubleshooting of incidents and errors within defined expertise.
- Our remote working possibility is only available within Slovakia due to European taxation regulation.
