At Zscaler, we are looking for a Senior Staff Technical Program Manager to join our Reliability Engineering and Infrastructure Services department. In this role, you will be instrumental in driving technical program management and operational support for our cloud and private customer environments, acting as a critical bridge between infrastructure engineering and customer onboarding.
What You'll Do
- Manage the entire project lifecycle by developing project charters, planning activities, and tracking milestones to closure.
- Provide operational and network support to private customer and vendor-hosted environments.
- Deliver management-level visibility and reporting on project status, risks, and information to ensure transparency.
- Develop and refine processes, program templates, and documentation to scale the organization.
- Coordinate cross-functional communication between system engineers, sales, and product teams to deliver an excellent customer experience.
What We're Looking For
- 8+ years of technical program management experience in networking, cloud operations, infrastructure, or data center technologies.
- Proven ability to collaborate effectively with VP-level stakeholders and navigate executive-level communications.
- Experience working collaboratively across organizations with strong interpersonal skills to build and foster effective relationships.
- Bachelor’s degree in Engineering, Computer Science, or Business.
Nice to Have
- Professional experience designing, implementing, and troubleshooting networks.
- Ability to code or script in one or more languages such as Golang, Bash, Python, or JavaScript.
- Hands-on experience working with Netbox.
Technical Stack
- Golang, Bash, Python, JavaScript, Netbox
Team & Environment
You will join the Reliability Engineering and Infrastructure Services department and report to the Director of Technical Program Management.
Benefits & Compensation
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks
Work Mode
This is a remote position based in the Netherlands or another location within EMEA where Zscaler has a legal entity.
Zscaler is committed to providing equal employment opportunities to all individuals without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
