Responsibilities
- Business Architecture & Functional Alignment
- Lead business architecture mapping for post-sales functions, including process, capability, and system interdependencies.
- Maintain a comprehensive view of how business capabilities, data flows, and workflows connect across the platform.
- Identify opportunities for simplification, standardization, and reuse across business domains.
- Functional Partnership & Discovery
- Act as the main business contact for one or more post-sales functional teams, such as Renewals, Resource Management, Escalation Management, and Product Experts.
- Conduct regular discovery sessions with practitioners, leaders, and end users to understand their current processes, challenges, and identify improvement opportunities.
- Map workflows, personas, and key pain points to identify areas where the company can drive efficiency, collaboration, and automation.
- Capture and prioritize feature requests, system requirements, and experience enhancements for each function.
- Requirements Definition & Delivery Support
- Translate business needs into detailed, structured requirements for the technical teams, such as CCX, Data, and Platform Engineering.
- Collaborate closely with solution architects and engineers to ensure functional intent is accurately reflected in the platform design.
- Define success criteria, own end-to-end UAT planning, test case development, and stakeholder engagement to ensure delivered capabilities meet business needs.
- Manage and refine a backlog of business demands, balancing quick wins with long-term roadmap priorities.
- Collaborate with architects and delivery teams to validate feasibility, trade-offs, and sequencing.
- Roadmap Alignment & Stakeholder Communication
- Maintain transparency for the capability roadmap for assigned functions, ensuring leaders and practitioners understand what’s planned, in progress, and upcoming.
- Communicate changes, releases, and progress updates in partnership with the Change & Comms Managers to ensure consistent messaging across all audiences.
- Coordinate with other Business Product Managers to identify cross-functional dependencies and drive alignment across teams.
- Support quarterly planning sessions and executive updates to represent functional perspectives on priorities and adoption needs.
- Escalate cross-functional blockers or misalignments early with proposed solutions.
- Insights & Continuous Improvement
- Gather feedback and usage insights post-launch to inform continuous improvement cycles.
- Partner with Analytics teams to measure adoption and business outcomes for new capabilities.
- Identify process standardization opportunities across functions to improve scale and platform consistency.
Benefits
- Health plans, including flexible spending accounts
- 401(k) Plan with company match
- Employee Stock Purchase Plan
- Matching donations
- Flexible time away plan and family leave programs
Compensation
Competitive
Work Arrangement
Hybrid
Team
Cross-functional
Responsibilities
- Business Architecture & Functional Alignment
- Lead business architecture mapping for post-sales functions, including process, capability, and system interdependencies.
- Maintain a comprehensive view of how business capabilities, data flows, and workflows connect across the platform.
- Identify opportunities for simplification, standardization, and reuse across business domains.
- Functional Partnership & Discovery
- Act as the main business contact for one or more post-sales functional teams, such as Renewals, Resource Management, Escalation Management, and Product Experts.
- Conduct regular discovery sessions with practitioners, leaders, and end users to understand their current processes, challenges, and identify improvement opportunities.
- Map workflows, personas, and key pain points to identify areas where the company can drive efficiency, collaboration, and automation.
- Capture and prioritize feature requests, system requirements, and experience enhancements for each function.
- Requirements Definition & Delivery Support
- Translate business needs into detailed, structured requirements for the technical teams, such as CCX, Data, and Platform Engineering.
- Collaborate closely with solution architects and engineers to ensure functional intent is accurately reflected in the platform design.
- Define success criteria, own end-to-end UAT planning, test case development, and stakeholder engagement to ensure delivered capabilities meet business needs.
- Manage and refine a backlog of business demands, balancing quick wins with long-term roadmap priorities.
- Collaborate with architects and delivery teams to validate feasibility, trade-offs, and sequencing.
- Roadmap Alignment & Stakeholder Communication
- Maintain transparency for the capability roadmap for assigned functions, ensuring leaders and practitioners understand what’s planned, in progress, and upcoming.
- Communicate changes, releases, and progress updates in partnership with the Change & Comms Managers to ensure consistent messaging across all audiences.
- Coordinate with other Business Product Managers to identify cross-functional dependencies and drive alignment across teams.
- Support quarterly planning sessions and executive updates to represent functional perspectives on priorities and adoption needs.
- Escalate cross-functional blockers or misalignments early with proposed solutions.
- Insights & Continuous Improvement
- Gather feedback and usage insights post-launch to inform continuous improvement cycles.
- Partner with Analytics teams to measure adoption and business outcomes for new capabilities.
- Identify process standardization opportunities across functions to improve scale and platform consistency.
Not specified
