Walmart is hiring a Senior Specialist, Workforce Planning (Remote)

As a Specialist, Workforce Planning, you'll dive into data that shapes how our teams operate and succeed. You'll analyze trends, generate insightful reports and support forecasting activities that keep our operations running smoothly. Your analytical mindset will help identify patterns that drive smarter decisions across the organization. You'll collaborate with cross-functional teams, bringing a proactive and curious approach to every challenge. This is your chance to grow your skills while making a tangible difference in how we work. Remote Position 📍 Approved hiring locations: Alabama, Arkansas, Arizona, Florida, Georgia, Idaho, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Missouri, Mississippi, Nebraska, New Mexico, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, and Wyoming. Key Responsibilities: Assists management with the resolution of scheduling and attendance adherence issues by serving as primary point of contact for agent scheduling requirements and issues across multiple contact center sites managing the associate attendance call line comparing callins to attendance and staffing plan recommending action plan to address gaps in attendance and staffing plan documenting attendance issues for agents and communicating scheduling and attendance concerns to operations leadership providing information to associates on attendance procedures and leave options and escalating issues to operations managers when disciplinary action is required Assists in the generation of staffing forecasts by analyzing key staffing indicators from scheduling systems determining staffing needs based on predicted workload communicating trends and performance gaps to other workforce planning partners and collaborating with partners to provide recommendations for operational efficiencies. Evaluates area performance against parameters by monitoring real-time workforce program and agent performance acting as central point of contact for operation impacting issues coordinating response for impacting issues in order to increase response efficiency and limit impact on performance and verifying that volume and agent availability align with business needs. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders identifying business needs determining and carrying out necessary processes and practices monitoring progress and results recognizing and capitalizing on improvement opportunities and adapting to competing demands organizational changes and new responsibilities. Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans using the Open Door Policy: and demonstrating and assisting others with how to apply these in executing business processes and practices. Demonstrates UpToDate expertise and applies this to the development execution and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices supporting and aligning efforts to meet customer and business needs and building commitment for perspectives and rationales. Work Schedule: Work schedule aligns with standard business hours.