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Bentonville, AR

Walmart is hiring a Senior Specialist, Workforce Planning (Remote)

Responsibilities

  • Serves as the main contact for resolving scheduling and attendance challenges across multiple contact center locations
  • Oversees the attendance call line, comparing reported absences with actual attendance and staffing plans
  • Proposes corrective strategies to close gaps between planned staffing and attendance levels
  • Records agent attendance issues and relays scheduling and attendance concerns to operational leaders
  • Informs staff about attendance policies and leave options, escalating to managers when discipline is needed
  • Supports the creation of staffing forecasts by evaluating key metrics from scheduling systems
  • Assesses staffing requirements based on anticipated workload volumes
  • Shares performance trends and operational gaps with workforce planning teams and collaborates on efficiency improvements
  • Monitors real-time workforce and agent performance to assess performance against set benchmarks
  • Acts as the central liaison for issues affecting operations
  • Coordinates responses to operational disruptions to enhance efficiency and reduce performance impact
  • Confirms alignment between call volume, agent availability, and business demands
  • Helps implement business solutions by establishing relationships with key internal partners
  • Identifies operational requirements and objectives
  • Defines and executes necessary workflows and operational practices
  • Tracks progress and evaluates outcomes against goals
  • Identifies opportunities for improvement and adapts to shifting priorities and organizational changes
  • Models adherence to company policies and ethics by integrating standards into business planning
  • Utilizes the Open Door Policy to address concerns
  • Demonstrates and supports others in applying company policies within daily operations
  • Applies UpToDate knowledge to develop, execute, and refine action plans
  • Offers expert guidance on using data and best practices effectively
  • Supports initiatives aligned with customer and business objectives
  • Fosters buy-in for decisions and strategic reasoning

Work Arrangement

Remote

About company
Walmart

Walmart today is a people-led, tech-powered omnichannel retailer dedicated to helping people save money and live better.

Since Sam Walton opened the first Walmart, we have opened thousands of stores across the U.S. and internationally. Around the world, customers want the same things: value, a broad assortment of quality items and services, a convenient and enjoyable shopping experience, and to do business with a company they trust. We are on a mission to meet our customers and members wherever they are, with the things they want, where and how they want them. And although the ways we deliver these experiences is changing, and changing fast, our promise to improve the customer and associate experience is constant.

  • We live our values and provide opportunities for associates to grow, thrive and belong.
  • We create delightful experiences, run intelligent operations and shape a better future through innovation.
  • We serve our customers and members with the things they want, when, where and how they want them, saving them time.
  • We live our commitment to Every Day Low Prices.
  • We enable people to be healthier and build their wealth, and we strengthen communities and the planet.

In a world that’s always changing, we believe we need to be willing to evolve while staying true to who we are. And we are. We innovate and change alongside our associates and customers in ways that align with our timeless values. By doing this, we help communities thrive and strengthen the world around us.

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Job Details
Category other
Posted 9 days ago