The Senior Solutions Engineer (Sr SE) at F5 is a key technical and sales-focused role dedicated to supporting the sales team with deep product expertise. As part of F5's sales organization, the Sr SE acts as a trusted advisor to customers and partners, identifying technical and business challenges and aligning them with F5's solutions to deliver measurable value.
What You'll Do
- Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies
- Provides complex design and systems engineering configurations
- Partners with product development and product management to assist with Change Request (CR) and Customer Special Request (CSR) cases
- Maintains a high level of technical knowledge of F5 and the relevant industry
- Utilize the F5 Sales Strategy and Solution Messaging to identify solutions for customer business objectives
- Participate in the development and support of presentations for customers and partners
- Clearly articulate technical elements of the F5 value proposition to customers and partners
- Maintain knowledge of competitive landscape and share knowledge with CAT team
- Contribute to the creation of case studies, white papers, and media articles for customers and/or partners
- Foster a collaborative, team-based environment, sharing best practices and building lasting relationships
- Effectively negotiate and pursue conflict resolution
- Actively utilize SE tools: SalesForce.com, Idea, EDGE, Mainstreet and other SE readiness programs
- Partner with sales team to maintain detailed account profiles including organizational charts, customer products, strategy and technology needs
- Understand and effectively utilize F5 organizational resources
- Consistently provide world-class customer service during pre-sales, implementation, and post-sales activities
- Lead strategic (organizational) opportunities
- Well developed SME focus for one technology
- Deliver customized product presentations using an advanced solution-based sales approach
- Proactively provide consultative support
- Create customer documentation for POC
- Understand business requirements involved with technical account strategy
- Work effectively with Engineering, Product Development, and Technical Support organizations
- Solve problems independently and creatively
- Perform other related duties as assigned
- Support F5 channel partner sales initiatives
- Provide channel partners sustainable training on F5 solutions and competitive differentiation
- Provide channel partners technical expertise and oversight as required
- Proactively provide consultative support
- Work in collaboration with Channel and Sales management to establish channel partners and to qualify partner’s ability to sell F5 solutions
- Understand and follow escalation process
- Partner with the F5 Technical Support and customers/partners to resolve issues
What We're Looking For
- Multiple years of related experience working within Cloud, Security, Application Delivery, Network Infrastructure, DevOps, SaaS, IaaS or PaaS environments
- Strong presentation, communication, account management (pre-sales) skills
- Significant experience and a number of years pre-sales / Systems Engineering expertise
- BS/BA or equivalent work experience
- F5 core product experience or relevant experience in key competitor offerings required
- Fluent English with good written and oral communication skills
- First class presentation skills
- Experience with MS office suite or Works
Nice to Have
- In-depth industry knowledge and understanding of F5 technologies, solutions and product offerings strongly preferred
Technical Stack
- SalesForce.com
- Idea
- EDGE
- Mainstreet
- F5 products
- Cloud platforms
- Security technologies
- Application Delivery solutions
- Network Infrastructure
- DevOps tools
- SaaS
- IaaS
- PaaS
Team & Environment
- Part of the sales organization, working closely with Sales Account Managers, Channel and Sales management, Engineering, Product Development, and Technical Support
- Reporting to Director of Solutions Engineering based in Dubai
Benefits & Compensation
- Competitive pay
- Family friendly benefits
- Cool perks
- Training and certification provided to keep abreast with critical skills
- Career growth and development available at every stage of your career
- Equal opportunity employment
- Reasonable accommodations available for candidates
Work Mode
- Hybrid role based in Turkey
- Self-driven role with travel required; remote/virtual meetings encouraged but travel is part of the job
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job.