Responsibilities
- Leverage deep technical expertise and a consultative approach to understand customer needs, gather detailed requirements, and influence key decisions that drive successful outcomes.
- Lead Professional Services engagements designed to optimize clients’ software delivery processes, aligning their strategies with industry best practices for improved efficiency and innovation.
- Provide guidance on software development best practices, advising customers on how to harness LaunchDarkly to accelerate software delivery while minimizing risk and enhancing quality.
- Foster a robust technical partnership between LaunchDarkly and its customers, ensuring alignment with organizational goals and maximizing value across all touchpoints.
- Identify and resolve technical obstacles that hinder value realization, enabling customers to achieve their objectives more effectively.
- Establish yourself as a subject matter expert on LaunchDarkly, continuously evolving your knowledge to stay ahead of industry trends.
- Act as a key advocate for customers, synthesizing and conveying their feedback to Product and Engineering teams, driving the development of solutions that support both customer success and company objectives.
Benefits
- Restricted Stock Units (RSUs)
- Health insurance
- Vision insurance
- Dental insurance
- Mental health benefits
Team
Structure: Part of the Revenue team; high-impact organization central to company’s strategic vision; works closely with engineering and DevOps leaders.
Additional Information
- Pay ranges by geographic zone within the United States: Zone 1 (San Francisco/Bay Area, NYC, Boston, Seattle): $167,000 - $229,000; Zone 2 (Irvine, LA, Austin, etc.): $150,000 - $206,000; Zone 3 (All other US locations): $141,000 - $195,000
- Exact compensation may vary based on skills, experience, and location
- LaunchDarkly is an equal opportunity employer and values diversity; does not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status
- Applicants may request a disability accommodation via provided form
- Voluntary demographic and veteran status surveys included for government reporting and inclusion goals
