Samsara is hiring a Senior Software Engineer, Post Sales Systems - Remote - US

Samsara's Mission Enhance the safety, productivity, and environmental sustainability of operations driving the global economy. Who we are Samsara (NYSE: IOT) is the innovator of the Connected Operations™ Cloud, a platform enabling organizations reliant on physical operations to leverage IoT data for generating actionable insights and operational improvements. We are dedicated to transforming the safety, efficiency, and sustainability of physical operations fundamental to our global economy. Representing over 40% of global GDP, these industries form our planet's infrastructure, including sectors like agriculture, construction, field services, transportation, and manufacturing — and we are passionate about digitally revolutionizing their operations at scale. Joining Samsara means contributing to the future of physical operations and participating in developing an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll experience autonomy and support to make meaningful impacts while building for long-term success. About the role: We are recruiting a Senior Software Engineer with extensive, specialized expertise in CCaaS platforms, Conversational AI, and development. In this position, you will serve as the primary technical architect for our Post-Sales Systems team, managing our Zoom Contact Center ecosystem. Your core responsibility involves designing, constructing, and overseeing the entire platform, including interaction routing, treatment logic, and deployment of native CCaaS-based AI and conversational AI. Success requires a unique combination of solution architecture, hands-on Python development, and comprehensive understanding of modern contact center technology infrastructure. You will collaborate across Customer Support and Product teams, transforming abstract concepts into a production-ready, enterprise-grade CCaaS strategy. This role is available for candidates residing in the US, excluding Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. You should apply if: - You want to impact industries powering our world: Your efforts will create real-world impact—helping maintain essential services, supply food, reduce emissions, and ensure worker safety. - You are the architect of your own career: With dedicated effort, this role represents a potential launching pad for future opportunities at Samsara, with built-in support for rapid career development and opportunities to master your craft. - You're energized by our opportunity: Our vision to digitize significant global economic sectors requires your full commitment and creative ideas. - You want to work with the best: At Samsara, we succeed collectively, celebrate together, and support each other, surrounded by a high-caliber team that encourages peak performance. In this role, you will: - Serve as primary technical owner and architect for Zoom Contact Center platform - Design and implement sophisticated interaction routing flows - Architect custom Python solutions for AI agents and platform integrations - Deploy and optimize native CCaaS-based AI solutions - Evaluate and integrate third-party APIs for conversational and generative AI - Implement real-time data processing workflows and API-driven services Minimum requirements: - 6+ years technical experience in enterprise software, SaaS, or AI - 3+ years direct contact center and routing experience - Proven Python proficiency - Strong RESTful API and real-time data processing skills - SQL and database management expertise - Experience managing complex enterprise project lifecycles Ideal candidate additional qualifications: - AI product launch experience - Solutions architecture background - iPaaS platform familiarity - Speech analytics model expertise Compensation Philosophy: Samsara offers competitive total compensation including base salary, bonus/variable pay, and potential restricted stock unit awards. Compensation ranges from $114,537.50 to $154,000 USD, varying based on location, knowledge, skills, and experience. Samsara is committed to inclusive hiring, welcoming qualified candidates regardless of background, and providing equal employment opportunities.