About the Role
Design and build software systems that power post-sales customer experiences, including onboarding, support, and service operations. Maintain high reliability and scalability across distributed systems.
Responsibilities
- Develop and maintain backend services for post-sales workflows
- Collaborate with customer-facing teams to improve service delivery
- Design scalable APIs and data models for customer management
- Ensure system reliability and performance under heavy load
- Work closely with product managers to define feature requirements
- Implement monitoring and alerting for critical systems
- Troubleshoot production issues across multiple environments
- Optimize database queries and storage solutions
- Support integration with third-party support and CRM platforms
- Write clean, maintainable, and well-tested code
- Participate in code reviews and system design discussions
- Drive automation in deployment and operational processes
- Improve system security and data privacy practices
- Contribute to incident response and post-mortem analysis
- Mentor junior engineers and share technical knowledge
- Evaluate new technologies for system improvements
- Ensure compliance with enterprise customer requirements
- Scale infrastructure to meet growing customer demand
- Enhance reporting tools for customer success teams
- Maintain documentation for systems and processes
Nice to Have
- Experience with CRM platforms such as Salesforce
- Background in post-sales or customer success engineering
- Knowledge of service-level agreements and support workflows
- Experience with event-driven architectures
- Familiarity with data analytics pipelines
- Prior work in remote-first teams
- Contributions to open-source projects
- Experience with TypeScript or Node.js
- Understanding of microservices patterns
- Exposure to regulatory compliance standards
Compensation
Competitive salary and benefits package
Work Arrangement
Remote
Team
Engineering team focused on post-sales systems
Why This Role Matters
The systems built in this role directly impact how customers receive and use the product after purchase. Engineers ensure smooth onboarding, timely support, and long-term success through scalable infrastructure.
What You’ll Do
Build tools that help customer success teams manage onboarding, support tickets, and service requests. Develop backend systems that integrate with internal and external platforms to streamline post-sales workflows.
Not available
