Toast is hiring a Senior Software Engineer for the Care Experience team. You will be at the heart of our support ecosystem, building and evolving agent tooling and voice/chat AI systems. Your work will power platforms used by thousands of support agents across millions of customer interactions.

What You'll Do

Design, build, and operate core components of Support Technology platforms, delivering scalable solutions that impact customer-facing support experiences and agent tooling.
Own and evolve backend services, workflows, and integrations that power chat, voice, and agent-assisted support channels.
Contribute to the reliability, performance, and scalability of business-critical support systems, ensuring they operate effectively under urgent, real-world conditions.
Partner closely with product, design, AI, and operations to translate complex support workflows and customer needs into robust, maintainable software solutions.
Develop and integrate AI-driven capabilities for support workflows, leveraging and managing third-party platforms and external partner APIs.
Participate in technical design and architecture discussions, helping shape team-level technical direction and tradeoffs.
Mentor and support other engineers through code reviews, pairing, and technical guidance, contributing to a culture of quality and continuous improvement.

What We're Looking For

5+ years of experience in software engineering, with a strong background building and maintaining production systems using Java, Kotlin, or other object-oriented languages.
Experience designing and operating APIs and services that support customer-facing or internal tools.
Proficient with AI tooling such as Cursor, Claude, and MCP servers.
Proven ability to own complex features or projects end-to-end, from design through production and iteration.
Experience shipping and operating business-critical systems with a focus on reliability, performance, and operational excellence.
Ability to collaborate effectively across teams and communicate technical concepts clearly to both technical and non-technical partners.
Focused on delivering positive impact for Toast customers.

Technical Stack

Java
Kotlin

Team & Environment

You will join the Care Experience team, working on the core platforms for Toast's support ecosystem.

Benefits & Compensation

Compensation range of $138,000—$221,000 USD.

Work Mode

This role follows a hybrid work model.

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.