iTech AG is hiring a Senior ServiceNow Developer - ITSM (345)

OVERVIEW iTech AG is seeking a Senior ServiceNow Developer to support a federal program by designing, developing, and enhancing ServiceNow solutions in a secure, scalable, and compliant environment. This role serves as a senior technical contributor responsible for building high-quality platform functionality, developing user-facing portals, and supporting core ServiceNow capabilities aligned to mission and business needs. The ideal candidate brings strong hands-on ServiceNow development experience, deep familiarity with portal technologies, and the ability to work collaboratively within Agile and SAFe delivery environments. This role requires a developer who can translate requirements into maintainable, performant ServiceNow solutions while adhering to federal standards and best practices. ROLES AND RESPONSIBILITIES • Design, develop, and configure ServiceNow solutions to support federal program requirements • Build and maintain custom applications, workflows, business rules, and UI policies • Develop and enhance ServiceNow ITSM functionality • Design, develop, and support ServiceNow portals and web-based user experiences, including Service Portal and/or UI Builder • Collaborate with ServiceNow Architects to implement scalable, standards-based solutions • Participate in Agile and SAFe ceremonies, including sprint planning, reviews, and retrospectives • Perform code reviews and ensure adherence to development standards and best practices • Support platform upgrades, patching, and performance tuning • Troubleshoot and resolve ServiceNow defects and production issues • Ensure configurations and customizations align with federal security and compliance requirements • Contribute to technical documentation and knowledge sharing across the team • Support and enhance ITSM knowledge enablement • Other duties as assigned MINIMUM QUALIFICATIONS • 5+ years of hands-on ServiceNow development experience • Strong experience developing custom ServiceNow applications and platform configurations • Hands-on experience with ServiceNow portal development (Service Portal and/or UI Builder) • Proficiency with ServiceNow scripting (JavaScript, Glide APIs) • Experience working in Agile or SAFe delivery environments EDUCATION AND CERTIFICATIONS • Bachelor’s degree • ServiceNow CSA and CAD or CIS certification PREFERRED QUALIFICATIONS • ServiceNow Certified Implementation Specialist (CIS): • CIS – IT Service Management (ITSM) • Experience supporting federal government programs • Strong experience with Service Portal, UI Builder, and user experience design • Experience configuring ITSM module • Familiarity with ServiceNow data model and performance optimization • Strong problem-solving, communication, and collaboration skills • Experience supporting DevSecOps-aligned Agile teams SECURITY CLEARANCE • Ability to obtain and maintain a Public Trust • Pursuant to government contracts, US Citizenship is required