About the Role
The role involves designing, implementing, and supporting Salesforce solutions enhanced with artificial intelligence, focusing on system architecture, automation, and integration with external services.
Responsibilities
- Design and deploy scalable Salesforce architectures with AI capabilities
- Develop custom automation workflows within the Salesforce ecosystem
- Integrate Salesforce with third-party applications and data services
- Optimize system performance and data flow across platforms
- Support ongoing maintenance and troubleshooting of CRM solutions
- Collaborate with cross-functional teams to define technical requirements
- Ensure compliance with security and data governance standards
- Implement AI-powered features to enhance user experience
- Lead code reviews and ensure adherence to best practices
- Document technical designs and system configurations
- Monitor system health and respond to incidents promptly
- Participate in agile development cycles and sprint planning
- Evaluate new Salesforce features and recommend adoption strategies
- Mentor junior engineers and support team knowledge sharing
- Maintain data integrity across integrated systems
- Configure Salesforce objects, fields, and relationships
- Build and manage APIs for external connectivity
- Support user acceptance testing and deployment processes
- Troubleshoot complex technical issues in production environments
- Contribute to continuous improvement of development tools and pipelines
Nice to Have
- Salesforce Certified Platform Developer II credential
- Experience with Einstein AI or similar AI tools in Salesforce
- Knowledge of DevOps practices in cloud environments
- Familiarity with Salesforce Shield or other security tools
- Background in financial or enterprise services sectors
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with flexibility for remote and office-based work
Team
Collaborative engineering team focused on CRM innovation and AI-driven enhancements
Why This Role Matters
- This position plays a key role in advancing intelligent CRM capabilities, directly impacting how users interact with data and automation tools.
- Engineers in this role help shape the future of customer relationship management through innovation and technical excellence.
Technology Environment
- Work occurs in a modern tech stack centered on Salesforce Lightning, AI services, and cloud-native integration tools.
- The environment emphasizes automation, monitoring, and scalable architecture patterns.
Available for qualified candidates requiring work authorization
