Responsibilities
- Administer and configure Salesforce across Sales Cloud, Service Cloud, and Experience Cloud.
- Collaborate with stakeholders to gather requirements and translate them into scalable Salesforce solutions.
- Manage and prioritize the workload of the Salesforce Admin team.
- Research, test, and implement new features to enhance system performance and user experience.
- Troubleshoot complex issues and coordinate cross-functional resolutions.
- Maintain data integrity, security settings, and user access controls.
- Stay current with Salesforce releases and best practices; recommend improvements.
- Perform bulk record creation/updates using Data Loader.
- Build custom reports, dashboards, and report types.
- Create and maintain documentation for administrative and business processes.
- Install, configure, and manage third-party apps from the AppExchange.
- Manage user setup, deactivation, permissions, profiles, and role hierarchy.
- Work within an Agile methodology to gather requirements, groom and write user stories, test, demo, and deploy from sandbox to production.
- Participate in production deployments using CI/CD or other deployment methods.
- Address end-user enhancement requests and break/fix issues via case queue.
- Support multifactor authentication for internal and Experience Cloud users.
- Create, troubleshoot, and update automation (e.g., flows, email alerts).
- Create and update objects, fields, picklists, record types, page layouts, and Lightning Record Pages.
- Support business applications such as Pardot, Distribution Engine, and other third-party tools.
Requirements
- 7+ years of hands-on Salesforce administration experience.
- Strong expertise in Sales Cloud, Service Cloud, and Experience Cloud.
- Solid understanding of healthcare business processes and workflows.
Nice to Have
- Experience in a healthcare clearinghouse environment is highly preferred.
- Salesforce certifications (e.g., Advanced Administrator, Platform App Builder) are a plus.
Benefits
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Additional Information
- Visa transfer or sponsorship is not available for this role.
- Applications will be accepted until 3/23/26.
