Cognizant is looking for a Senior Salesforce Administrator passionate about continuously improving and enhancing our Salesforce platform. This senior role requires deep expertise across Sales Cloud, Service Cloud, and Experience Cloud and involves helping coordinate the workload of the Salesforce Admin team.
What You'll Do
- Administer and configure Salesforce across Sales Cloud, Service Cloud, and Experience Cloud
- Collaborate with stakeholders to gather requirements and translate them into scalable Salesforce solutions
- Manage and prioritize the workload of the Salesforce Admin team
- Research, test, and implement new features to enhance system performance and user experience
- Troubleshoot complex issues and coordinate cross-functional resolutions
- Maintain data integrity, security settings, and user access controls
- Stay current with Salesforce releases and best practices; recommend improvements
- Perform bulk record creation/updates using Data Loader
- Build custom reports, dashboards, and report types
- Create and maintain documentation for administrative and business processes
- Install, configure, and manage third-party apps from the AppExchange
- Manage user setup, deactivation, permissions, profiles, and role hierarchy
- Work within an Agile methodology to gather requirements, groom and write user stories, test, demo, and deploy from sandbox to production
- Participate in production deployments using CI/CD or other deployment methods
- Address end-user enhancement requests and break/fix issues via case queue
- Support multifactor authentication for internal and Experience Cloud users
- Create, troubleshoot, and update automation (e.g., flows, email alerts)
- Create and update objects, fields, picklists, record types, page layouts, and Lightning Record Pages
- Support business applications such as Pardot, Distribution Engine, and other third-party tools
What We're Looking For
- Deep expertise across Salesforce Sales Cloud, Service Cloud, and Experience Cloud
Nice to Have
- Experience in a healthcare clearinghouse environment and familiarity with its business processes
Technical Stack
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud
- Data Loader
- Pardot
- Distribution Engine
- AppExchange
- CI/CD
Work Mode
This is a remote position open to candidates across the United States.
Cognizant is an equal opportunity employer.
